Practice Manager jobs in Smethwick

Position Details

Job Title: Operations Manager Multi-site role
Salary: £40,000 per annum
Hours: 40 hours per week
Working Pattern: Monday to Saturday flexible
Working Hours: 8:45am – 5:45pm
Location: West Midlands Region (covering multiple Tooth Club practices, with regular travel across the patch)
Start Date: ASAP

About Tooth Club

Tooth Club is one of the fastest growing private dental groups in the UK. We have built every single practice from the ground up. No acquisitions, no inherited problems, no legacy systems. Nineteen practices open, more in build, and a plan to reach 50.

Our practices are almost entirely private, with a strong cosmetic focus. We invest in our teams, our technology and our patient experience.

The role

You will own the day to day performance of a group of practices. That means the numbers, the teams and the patient journey. You are accountable for revenue, conversion and utilisation across your sites, and for the standards your practice managers deliver every day.

This is a hands-on, in-practice role. You will be on the road, in the surgeries and with the teams, not behind a desk.

What you will be responsible for

Commercial performance

• Own revenue, EBITDA contribution and KPI delivery across your practices
• Drive treatment plan conversion and case acceptance, particularly on cosmetic and high value treatments
• Coach front of house and treatment coordinator teams on consultation quality, objection handling and follow up
• Manage diary utilisation, clinician productivity and chair time across every site
• Hold weekly performance reviews with practice managers and act on the gaps quickly

People and leadership

• Line manage practice managers and support them to lead their own teams well
• Recruit, induct and develop practice teams alongside our People function
• Manage rotas, cover, absence and holiday across the patch
• Build a culture people want to stay in and hold the line on standards when it slips

Operations and compliance

• Ensure every practice meets CQC and GDC requirements and is inspection ready at all times
• Own stock control, supplier relationships and cost management across your sites
• Maintain our clinical and patient experience standards consistently across every practice
• Support new practice openings, including pre-opening set up, recruitment and mobilisation
• Resolve patient complaints and escalations properly and fast

What you need

Essential

• Proven multi-site operational management experience, ideally in dentistry, healthcare, retail or hospitality
• A strong commercial and sales track record. You have carried a revenue number, hit it, and can explain exactly how
• Experience coaching front line teams to sell and convert, not just to be busy
• Confident with data. You can read a P&L, spot the problem in a KPI report and act on it
• A full UK driving licence and the willingness to travel across your patch daily
• Available to work Saturdays on a flexible rota

Desirable

• Experience in private dentistry, aesthetics or another high value consultation led environment
• Working knowledge of CQC standards and dental compliance
• Experience opening new sites from scratch
• Experience with dental practice management software

Who does well here People who move fast, take ownership without being asked twice, and would rather fix something today than schedule a meeting about it next week.

What we offer

• £40,000 salary
• Real progression. We are opening a lot of practices and we promote from within
• Company pension
• Staff dental treatment
• 28 days holiday including bank holidays
• A business that is growing quickly and gives you room to grow with it

Experience:

• leading people: 5 years (required)
• Revenue, EBITDA contribution across practices: 5 years (required)

Work Location: In person