Practice Manager jobs in Smethwick

Practice Manager | Birmingham | Full Time

Brand New Clinic | Up to £55,000 per annum (DOE)

About Us:

Be among the founding team members of our new clinic!

Compass Associates are proud to be partnering with an ambitious healthcare group building innovative, patient-focused clinics across the UK. Our first clinic has successfully launched in Birmingham and is the foundation for a wider national expansion strategy that includes both clinic growth and future franchise development - with scope for this position to support in additional clinic openings and future franchise growth across the UK

Supported by a central services infrastructure covering compliance, HR, finance, patient systems, marketing, and governance, our clinics are designed to deliver exceptional patient experiences while maintaining the highest standards of operational excellence.

We are now seeking an experienced and highly motivated Practice Manager to become the operational leader of our Birmingham clinic who can take ownership of operational governance, compliance, quality assurance, and CQC liaison activities

Key Responsibilities:

Clinic Operations

• Lead and coordinate the day-to-day operations of the Birmingham clinic.
• Ensure a professional, efficient, and patient-focused experience always.
• Manage clinic workflows, scheduling, administration, and operational processes.
• Support clinicians and ensure clinics run smoothly and on time.
• Identify operational improvements and implement solutions proactively.
• Act as the primary operational point of contact for the clinic.

CQC Compliance & Governance

• Acting as the primary operational liaison with the Care Quality Commission (CQC) and support regulatory requirements.
• Supporting inspections, audits, and regulatory submissions.
• Maintaining oversight of complaints, incidents, risks, policies, and corrective action plans.
• Supporting future clinic registrations and expansion projects.
• Complete and oversee:
  • Monthly audits
  • Stock and inventory checks
  • Health & Safety assessments
  • Fire safety checks
  • Risk management activities
  • Compliance reporting
• Ensure all documentation is accurately maintained through the company’s compliance portal.

Team & Clinician Engagement

• Build strong working relationships with GPs, surgeons, and clinical staff.
• Provide day-to-day operational support to clinicians.
• Coordinate clinic resources to maximise efficiency and patient care.
• Support workforce planning and clinic scheduling.
• Act as a bridge between clinicians and central support functions.
• Foster a positive, collaborative, and accountable culture.

Patient Experience

• Oversee patient administration and operational patient pathways.
• Monitor patient feedback and satisfaction metrics.
• Resolve operational issues and escalate concerns appropriately.
• Ensure high standards of customer service are maintained.

Systems & Administration

• Utilise and support clinic systems including:
• Coordinate with third-party IT providers where necessary.
• Ensure accurate reporting and data integrity across systems.
• Utilising systems such as Semble, CRM systems, Microsoft 365, telephony systems, and compliance management platforms

Financial & Commercial Support

• Manage clinic expenditure within agreed budgets.
• Process orders, invoices, and supplier payments.
• Monitor stock levels and purchasing requirements.
• Maintain financial records and supporting documentation.
• Work closely with central finance teams on reporting requirements.
• Support monthly operational and performance reviews.

Reporting & Continuous Improvement

• Produce operational reports and KPI updates.
• Monitor clinic performance against agreed objectives.
• Identify gaps, risks, and improvement opportunities.
• Work collaboratively with leadership to implement improvements.
• Contribute ideas and initiatives that support future clinic growth and scalability.

Candidate Profile:

Essential Experience

• Previous experience as a Practice Manager, Operations Manager or Clinic Manager within healthcare.
• Strong understanding of CQC requirements and healthcare governance.
• Experience working closely with consultants, doctors, surgeons, or multidisciplinary clinical teams.
• Experience managing audits, compliance frameworks, and operational processes.
• Experience managing budgets and operational expenditure.
• Strong organisational and administrative skills.
• Ability to work independently and prioritise effectively.

Desirable Experience

• Experience as a Nominated Individual, Deputy Manager, Practice Manager, or senior operational leader within a healthcare setting.
• Experience using Semble.
• Experience in men's health, surgical, diagnostic or outpatient services.
• Experience within growing, entrepreneurial, or multi-site healthcare businesses.

Personal Attributes

We are looking for someone who:

• Is a self-starter and highly proactive.
• Takes ownership and accountability.
• Thrives in a fast-moving environment.
• Has excellent executive functioning and organisational skills.
• Can work autonomously without requiring constant direction.
• Is comfortable rolling up their sleeves and getting involved.
• Constructively delivers solutions.
• Is adaptable, resilient, and commercially aware.
• Has the ambition to grow alongside the business.

What We Offer:

• Competitive salary package (up to £55,000 DOE)
• Permanent full-time position
• Free on-site parking
• EV charging facilities
• Modern, purpose-built clinic environment
• Supportive and collaborative leadership team
• Significant career growth opportunities
• Opportunity to shape and influence a rapidly growing healthcare organisation
• Company closed on bank holidays
• Holiday entitlement in line with company policy

Location

This role is based in Birmingham, with transport links across key stations, Birmingham New Street, Birmingham Moor Street, Birmingham Snow Hill – with direct links across the West Midlands.

Commutable from Coventry, Wolverhampton, Solihull, Walsall, Dudley, Sutton Coldfield, Tamworth, Lichfield, Redditch, Kidderminster, Leicester, Northampton, Worcester, Stafford, Shrewsbury, Nuneaton, Rugby

References

Compass Associates is acting as a recruitment partner on this position. If this role isn’t right for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation.

Contact Details

If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email ramos@compassltd.co.uk.