Principal Service Delivery Manager jobs

Entity:

Technology

Job Family Group:

IT&S Group

Job Description:

This role collaborates closely with business leaders and stakeholders, the Pulse product team, enterprise architects, finance, third-party partners, and the broader technology organization. Working across these groups, the Principal Delivery Manager fosters alignment between technical delivery and strategic business objectives, ensuring that products and platforms are developed efficiently and meet the needs of both customers and the business.

Let me tell you about the role

At bp, we aim to shape the future of mobility, energy, and services through innovative business models and service platforms. Serving millions of customers at over 20,000 fuel sites and convenience stores worldwide, and a rapidly expanding network of electric vehicle charging points, our Technology team collaborates with global EV businesses to deliver products that enhance customer experience and drive business value.

As Principal Delivery Manager for CPO, overseeing the end-to-end technology ecosystem that supports the deployment, operation and optimisation of EV charging infrastructure. This role ensures the reliability, scalability, and security of all systems and data flows that enable seamless charging experience for customers and operational efficiency for the business. Key responsibilities include managing the Charge Point Management System (CPMS), ensuring full lifecycle support of charging assets, and overseeing interoperability frameworks such as OCPP (Open Charge Point Protocol), and OCPI (Open Charge Point Interface). You act as the technical owner of platform integrations ensuring charging stations, backend services, roaming partners, and customer facing applications work cohesively. You also own the data architecture for EV charging operations including enabling real time monitoring, predictive maintenance, performance analytic, billing accuracy and regulatory reporting through well structured and reliable data systems. Working closely with operations, product, engineering and external partners, you drive continuous improvement across the technology stack evaluates emerging standards in the EV charging domain and leads the implementation of scalable solutions that support network growth.

What you will deliver

Engineering Leadership: Establish and sustain a high-performance engineering culture focused on innovation, excellence, collaboration, and customer satisfaction. Champion best practices and methodologies for software development, testing, deployment, and operations. Lead the design of impactful software and services, author strategic design documents, and incorporate peer feedback. Operate and maintain high performing products and platforms and lead the adoption and continuous improvement of DevOps practices, fostering a culture of automation, collaboration, and operational excellence across engineering teams to ensure reliable, scalable, and secure delivery of technology solutions. Whilst remaining current with industry trends and setting strategic direction for platform & application engineering.

Team Leadership: Provide technical leadership for engineering teams, ensuring successful delivery of software and services. Mentor and develop team members, share expertise, and inspire engineers to achieve project objectives. Partner with product management, data science, and UX design to drive results.

Vendor Management: Work closely with partner teams to enhance system reusability and resilience. Build and maintain strong relationships with internal and external partners, including vendors and industry peers.

Compliance and Regulatory: Ensure software solutions comply with regulatory, security, and quality standards. Support audit processes by preparing documentation and evidence. Collaborate to implement controls addressing compliance gaps and monitor regulatory developments.

Performance Management: Oversee budget planning and resource allocation to align with business objectives. Monitor financial performance, control costs, and provide accurate reporting to support decision-making and optimize resource utilization.

What you will need to be successful (experience and qualifications)

• Significant experience working across complex, globally dispersed businesses.

• Bachelor’s degree in Computer Science, Engineering, Computer Information Systems or equivalent work experience

• Expert in problem-solving, with the ability to analyze complex problems, identify root causes, and develop creative and effective solutions

• Self-starter, able to handle ambiguity, navigate uncertainty, identify risks, and find the right people and tools to get the job done

• Expert in adapting to new technologies and processes, and be able to work independently and as part of a team

• Excellence in balancing strategic priorities with tactical execution, with solid attention to detail.

• Outstanding communication and influence skills, with the ability to engage with a broad range of collaborators and prioritize demands.

• Demonstrable experience in software development, with a focus on platform or service engineering with expertise in at least one programming language and developing cross-platform solutions.

• Expert in software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing, and operations

• Expert in designing and building complex software systems end-to-end which have been optimally delivered and operated in production. You should understand security and privacy best practices as well as how to properly monitor, log, and alarm production systems

• Employ empathy and curiosity to build the best possible experiences for the users of your products and focus on delighting customers with amazing user experiences and customer service

Why Join Us?

We’re committed to supporting leaders who want to make an impact. At bp, you’ll have the chance to shape and influence outcomes across businesses. You’ll be part of an inclusive environment where diverse perspectives are valued, and where your contribution to performance and integration matters.

We invest in the growth and wellbeing of our people, providing the resources, networks, and development opportunities needed to thrive. Our total rewards package includes competitive pay, bonuses, share options, and a range of flexible benefits designed to meet your needs — from healthcare and retirement plans to paid time off and agile working. We recognise that people have multifaceted lives, and we strive to offer a career experience that reflects that!

Apply now!!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Change control, Commissioning, start-up and handover, Conflict Management, Construction, Cost estimating and cost control (Inactive), Design development and delivery, Frameworks and methodologies, Governance arrangements, Performance management, Portfolio Management, Project and construction safety, Project execution planning, Project HSSE, Project Leadership, Project Team Management, Quality, Requirements Management, Reviews, Risk Management, Schedule and resources, Sourcing Management, Stakeholder Management, Strategy and business case, Supplier Relationship Management

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.