Private Investigation jobs in Colchester

ROLE SUMMARY:

Provide a Carecall247 emergency monitoring and response service to all Carecall247 customers, including complex alarm installation, technical support to customers and other staff, assessment and guidance/advice to customers and health professionals.

Follow Telecare Service Association (TSA) guidelines and be compliant with the TSA Codes of Practice

Operational or Strategic Responsibilities

To be responsible for ensuring the day-to-day workload of installations is allocated and carried out in line with national and local service guidelines. To ensure all installations and technical visits are carried out within specified response times during the working week.

The key roles are:

· Ensure daily workload for installations are carried out in line with the online booking system and admin team.

· Be responsible for implementing new procedures under direction of the Carecall Manager.

· Manage complex installations, complex technical visits and re-assessments of need in line with service level agreement and within agreed time frames.

· Take a lead role in the installation of complex telecare installation and assessment.

· Ensure that all Carecall247 procedures are adhered to by all installers, as directed by Line Management.

· Provide training and mentorship and ongoing support to Carecall247 installers to enable them to be confident in installing and recommending a range of telecare equipment

· Maintain an awareness of new technologies and contribute to the introduction and adoption of these into the range of equipment offered to customers

· Carry out maintenance, removal and recycling of used alarm systems to ensure all current stock for private pay customers is fit for purpose.

· Assist Carecall247 Manager in the investigation of any job which falls outside the Telecare Services Association regulations, and to implement any associated actions to prevent a recurrence.

· Ensure that accurate record keeping is maintained in a timely way.

· Handle calls and respond where necessary to meet the targets set.

1. Any other duties appropriate to the grade and responsibilities of the post.

*Telecare Services Association is the nationwide governing body for Control Centres. It sets high standards for practice that must be adhered to in order to remain compliant with the Codes of Practice. These include call answering times, response times, dealing with complaints, customer record maintenance, emergency response reporting and follow-up procedures.

Communication and Relationship Skills

· Liaise closely with relevant health professionals, relatives, Scheme Managers, Emergency services, Care providers, Social Services, Housing agencies, Equipment Providers and any other agency involved in the service users care.

· Give verbal and written instructions on correct usage of telecare/alarm equipment to service user and/or relatives and other staff.

· Ensure Control Centre is informed of whereabouts at all times when out of the office.

· Provide guidance, raise awareness and liaise with associated partners in health, social care and the community.

· Undertake marketing and promotion of the Carecall247 Service at key events

· Engage effectively by telephone with individuals from agreed target groups

· Communicate with a wide range of people, sometimes in difficult circumstances, including residents, health professionals and key people within Housing, Social Care and Council departments, at all times endeavouring to achieve best outcome for all parties. This is likely to require persuasive, negotiating and reassurance skills.

· Liaise with the out of hours monitoring service, ensuring that the information they hold relating to the Carecall service including the on duty responder is current

Autonomy

·To be responsible for organising and undertaking own workload as allocated by Line Manager

· To ensure any problems are reported to Line Manager or relevant party promptly and take appropriate steps to resolve them as soon as possible.

· To make decisions about the best telecare solution for individual customers following assessment

· Take a lead in developing and organising relevant technical training for installers

Use of Information Resources

· Maintain accurate records of installations, call logs and customer information and ensure stock control records are up-to-date.

· Develop proficiency in programming, installing and undertaking more complex problem solving and repairs to a variety of telecare alarm systems.

Responsibility for Customer Care

· Carry out complex Home and Risk Assessments, Health and Safety checks and Service user suitability assessments and provide basic Benefits information if required.

QUALIFICATIONS & EDUCATION

· Good general education (3 GCSE’s including Maths and English or equivalent)

· Experience of working in a Carecall setting previously

WORK RELATED KNOWLEDGE & EXPERIENCE

· Face to Face working with the Public

· Administration Experience

· Intermediate skills of Microsoft apps

· Proven technical aptitude

· Knowledge of Health and Safety regulations

SKILLS & APTITUDES

· Must be able to solve problems without supervision

· Must be confident to work alone

· Full driving licence and able to drive

· Excellent Communication/presentation skills

· Knowledge of telecare, and programming telecare peripherals

CIRCUMSTANCES

· Must be willing to work throughout the Essex region

This role specification indicates the main functions of the post. It is not an exhaustive list of the responsibilities and tasks required for the job. There may be a requirement to undertake other duties as reasonably required to support the organisation. This may also include work outside of the postholder’s normal sphere of activities, including supporting the service 24/7/365 and functions not detailed within this role specification or working within another location or environment.  The postholder will not be required to undertake any function for which they are not qualified or competent to perform.

The postholder must be familiar with, and adhere to, all Provide policies and procedures which can be found on the Intranet.

The postholder is accountable and responsible for the implementation and adherence to;

· The Health Care Act 2006, (revision 2008)

· The Equality Act 2010

· The Care Quality Commission Essential standards of Quality and Safety 2010,

· Health and Safety legislation in relation to patient safety and maintaining a safe working environment

· Data protection act 1998 and confidentiality code of conduct

The maintenance of the standards set out within this legislation will guide staff in maintaining the quality of care and safety required within their role ‘

Safeguarding Children, Young People & Vulnerable Adults

Safeguarding is a key priority of the organisation.  Staff must always be alert to the possibility of harm to children, young people and vulnerable adults through abuse and neglect. This includes being aware of the adults who may find parenting difficult. All staff should be able to recognise the indicators of abuse and know how to act on them, including the correct processes and decisions to be undertaken when sharing information. The depth of knowledge you work from must be commensurate with your role and responsibilities. All staff must follow the Safeguarding policies and guidelines, know how to seek specialist advice and must make themselves available for training and supervision as required.

· To ensure that Telecare Services Association key targets are adhered to.

· To deputise for Carecall247 Manager in their absence and work alongside Carecall247 Supervisor.

Job Type: Full-time

Pay: £32,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: Carecall Supervisor