You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

The main purpose of the role is to provide a high quality service to internal and external customers in line with force service standards. To make initial contact from members of the public and deal appropriately. To record incidents and crime reports and updates on to Force systems.

• The Enquiry Officer role is office based.

The closing date for this post is 12 noon on Thursday 26th November 2026

Why work for us?

• 24 days Annual leave (increasing to 29 after 5 years’ service) + bank holidays
• Generous pension scheme
• Health and well being support through an Employee Assistance Programme, Occupational Health services and Staff Networks. .
• Police Mutual, affordable private healthcare and other savings.
• Gym membership discounts.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card – over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

If you require any support to complete your application or you have any questions please contact the recruitment team on 01905 718444 (press option 1 then 5) or email BOC.staff.recruitment.team@westmercia.police.uk (internally please use myBop)

Internal applicants who need redeployment will be offered positions ahead of other candidates, subject to them passing a selection process

We know that people from underrepresented backgrounds may hesitate to apply unless they meet every single requirement. We don’t want that to be a barrier for suitable candidates. If you meet the majority of the criteria and are excited about this role, we encourage you to apply. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can thrive.

• Photo ID will be required at interview so please follow this link if you do not have a photo driving licence or passport (can be expired)