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Job Post Details

Case Manager (Surveillance)
Allied Universal Compliance and Investigations
 (part of Allied Universal)
·
3.2
Gloucestershire
•
Hybrid work
From £26,328.38 a year
Full-time
Apply now

Job details

From £26,328.38 a year
Referral programme, Employee discount, Sick pay, Free parking, Company pension, Casual dress, Health & wellbeing programme, Canteen
Full-time
Hybrid work in Gloucestershire

Full job description

Company Overview

Allied Universal Compliance and Investigations is the UK leading expert in insurance claim investigations, compliance, and corporate governance. We are committed to fostering a diverse and inclusive workplace that empowers our team members to make a meaningful impact in their communities and beyond.

Summary

An exciting opportunity has arisen to join our rapidly expanding Surveillance Function as a Surveillance Case Manager. While prior experience in surveillance or investigation is advantageous, we welcome applications from highly motivated professionals with strong analytical, research, and organizational capabilities who align with our core values.

Role Overview

As a Surveillance Case Manager, you will take ownership of a dynamic caseload, managing operations from initial research and planning through to evidence evaluation and report delivery. You will act as a key point of contact, liaising directly with clients, operational leadership, and field investigators to deliver high-quality, legally compliant investigative outcomes.

Key Responsibilities & Duties

  • Conduct thorough desktop research and prepare detailed operational planning sheets.
  • Review written reports and video surveillance footage to evaluate evidential quality.
  • Produce accurate, comprehensive, and court-compliant evidential reports.
  • Proactively manage active cases to successful completion within strict SLAs and KPIs.
  • Maintain regular professional communication with clients over the telephone, setting clear expectations and fostering strong relationships.
  • Collaborate closely with field personnel to ensure smooth operational deployment and execution.

Skills & Qualifications

  • Strong research and analytical skills with high attention to detail.
  • Excellent written and verbal communication abilities.
  • Exceptional organizational skills to effectively manage a high-volume caseload.
  • Proven background in administration, investigations, or case management.
  • Self-motivated with a proactive mindset and dedication to bringing company values to life.

Candidate Requirements

  • Must satisfy all security vetting requirements to BS7858 standards.
  • High levels of concentration, patience, observational rigor, and tactical awareness.
  • Ability to remain calm, focused, and adaptable in fast-paced, evolving situations.
  • Flexibility regarding working hours and willingness to work in challenging scenarios when required.
  • Willingness to attend court and present evidential findings if required.

Location & Working Terms

  • Location: Office-based at our headquarters in Tewkesbury, Gloucestershire.

Working Arrangement: Hybrid working options available following successful completion of a 6-month period.

Pay: From £26,328.38 per year

Benefits:

  • Canteen
  • Casual dress
  • Company events
  • Company pension
  • Employee discount
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Sick pay

Work Location: In person

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