Private Medical Secretary Work From Home jobs

Company description

Midland Skin is a consultant-led private dermatology, skin surgery and laser clinic in Edgbaston, Birmingham. We're a small, settled team with a reputation for careful, personal patient care, and we're fully paperless, which is what makes a mainly home-based role work.

Job description

You'll be our front-of-house lead and the organisational backbone of the clinic: the first voice our patients hear, the person who books them with the right consultant, keeps the diaries and clinic lists running, and acts as PA to the Medical Director. You'll work directly with the Medical Director in a small team where decisions get made quickly and you're trusted to run things.

The role is mainly home-based with some days in clinic, so you'll need to be self-directed, comfortable working from a laptop with phone, email and our practice management system (training provided), and within reach of Edgbaston.

Working days are fixed: Monday, Friday and Saturday, 9:00am to 5:30pm, with a 30-minute unpaid break — so Tuesday to Thursday are yours. Saturday working is an essential part of the role, so please only apply if you can commit to it every week.

You don't need dermatology experience — we'll teach you the specialty.

Day to day you will:

• Answer incoming calls and reply to email and web enquiries — explaining our services, consultants and fees, and booking patients into the right appointment
• Answer queries from existing patients — appointments, results, prescriptions, aftercare and follow-up
• Manage the clinic diary and build and maintain clinic and procedure lists for our visiting consultants
• Act as PA to the Medical Director: diary management, correspondence and follow-ups
• Register new patients and keep records accurate and up to date
• Send clinic letters, results and pre-appointment information to patients and GPs
• Handle private medical insurance admin — checking pre-authorisation, invoicing insurers and self-funding patients, and chasing outstanding balances
• Raise invoices and take card payments by phone
• Liaise with clinic staff, visiting consultants, pharmacies and insurers
• Hand over cleanly to colleagues at the end of each shift
• Follow clinic policies on confidentiality, data protection and safeguarding (training provided)

We ask you to be:

• An excellent communicator — a warm, clear and confident telephone manner, and written English that is accurate and professional, whether it's an email to a patient, a letter to a GP or a message to a consultant
• Kind, patient and reassuring — many of our patients are anxious when they call and some are upset; you can explain fees, waiting times and what a procedure involves clearly and calmly, and know when to pass something to a clinician
• Organised and efficient — able to juggle calls, emails and bookings and see every job through to completion
• Confident with IT — we're fully paperless, so you'll need to be quick to pick up new systems
• Strong at diary and time management
• Discreet with confidential information
• Able to work independently from home with minimal supervision, and as part of a small team
• Positive, professional and helpful

Desirable:

• Substantial experience as a medical secretary, medical receptionist or PA, ideally in private practice
• Experience in dermatology, plastic surgery or laser clinics
• Familiarity with private medical insurers (Bupa, AXA, Aviva, Vitality) and pre-authorisation and billing
• Experience with a clinical practice management system

What we offer:

• £18 per hour
• Mainly home-based, with some days at the clinic in Edgbaston
• Fixed days — Monday, Friday and Saturday — so your Tuesday to Thursday are always free
• 20 days annual leave plus bank holidays pro-rata
• Subsidised dermatology, laser and skin treatments at the clinic
• Company pension

Appointment is subject to satisfactory references and a DBS check. Applicants must have the right to work in the UK; we are unable to offer sponsorship.

Pay: £18.00 per hour

Expected hours: 16.0 – 24.0 per week

Benefits:

• Company pension
• Employee discount
• On-site parking
• Work from home

Application question(s):

• Are you able to work every Saturday?
• Do you have a quiet home workspace and reliable broadband?
• In a few sentences, tell us why this role suits you?

Experience:

• medical secretary or medical reception: 2 years (preferred)

Work Location: Hybrid remote in Birmingham B15 3HE