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    • Strong relationship and communication skills across property managers, landlords, and residents.
    • Deep understanding of how repairs and maintenance actually run…
    • Confidence using databases, CRM systems or property management software.
    • A willingness to learn property systems, compliance processes and tenancy…
    • Excellent communication skills with the confidence to work with colleagues, contractors, suppliers and customers.
    • Salary £40,174 - £43,236 (up to £44,472 for exceptional performance once in post) (pay award pending).
    • You will be responsible for the following areas:
    • Proven experience managing a multi site property portfolio.
    • Own and manage property opex and capex budgets.
    • Lead the Group’s brownfield development strategy,…
    • Experience working within a business park, commercial property or membership organisation.
    • Develop and coordinate an engaging annual programme of community and…
    • We'll be looking for someone who enjoys working with people, keeps customers informed, and goes the extra mile to deliver a positive experience.
    • Experienced in lettings property management (3+ years).
    • Lettings property management: 3 years (preferred).
    • Carry out 6-monthly property inspections across your…
    • Buy to Let, including complex and portfolio landlords.
    • Specialist residential cases including complex income, adverse credit and non-standard properties.
    • Strong knowledge of property construction, defects, and valuation methodologies.
    • Providing expert advice on property defects, maintenance, and repair issues.
    • Drawing on your industry knowledge and expertise, you will work closely with Area Supervisors and our skilled trades teams to assess workmanship, drive quality…
    • Operational Variety: No two days are the same: one minute you’re resolving a maintenance issue, the next you’re discussing property performance with a…
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Job Post Details

Head of Maintenance — Property Maintenance London (Fully Remote) - job post

HAUSENCARE limited
United Kingdom•Remote
£45,000 - £65,000 a year - Permanent, Part-time, Full-time, Fixed term contract, Self-employed

Job details

Pay

  • £45,000 - £65,000 a year

Job type

  • Fixed term contract
  • Self-employed
  • Part-time

Full job description

Head of Maintenance — Property Maintenance London (Fully Remote)

HausenCare is a growing London property repairs and maintenance company working with letting agents, property managers, block managers, facilities providers, and housing associations across the capital. We're looking for an experienced Head of Maintenance to own our client relationships and maintenance flow as we scale.

This role is fully remote, and open to part-time, self-employed, or flexible engagement arrangements.

The role

You'll bring buyer-side experience to HausenCare — the knowledge of how agencies and housing providers manage repairs and work with contractors — and use it to run our client relationships and the flow of maintenance work through the business, so every client gets a service that keeps them sending work.

What you'll own

  • Managing our client relationships day to day: letting agents, property management companies, block managers, facilities services, and housing associations
  • Owning the maintenance flow — from ticket received, through scheduling and delivery, to close-out, report, and invoicing
  • Keeping clients active and satisfied: response times, communication, issue resolution, and service standards
  • Ensuring every job meets compliance and documentation standards (including Awaab's Law and Renters' Rights Act obligations)
  • Working closely with our engineers and operations team so delivery matches what clients expect

What we're looking for

  • Proven experience over recent years as a Head of Maintenance, Maintenance Manager, Property Manager, or similar — within a letting agency, property management company, block management firm, facilities services provider, or housing association
  • Deep understanding of how repairs and maintenance actually run inside agencies and housing providers — ticket flow, approvals, landlord and tenant expectations, and what makes a contractor easy to work with
  • Experience working directly with maintenance contractors and knowing what separates the ones who keep the work from the ones who lose it
  • Knowledge of the compliance landscape: gas safety, electrical certification, damp and mould obligations, and documentation standards
  • Strong relationship and communication skills across property managers, landlords, and residents
  • London property market experience essential

What we offer

  • Fully remote working
  • Flexible engagement — part-time, self-employed, or full engagement all considered
  • A senior role with real ownership in a growing company
  • The chance to build the client experience your background tells you agencies actually want from a contractor
  • Competitive salary/rate [+ performance incentive — to discuss]

Pay: £45,000.00-£65,000.00 per year

Work Location: Remote

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