Provision jobs in Leeds

Job Title: Resales & Staircasing Officer

Department: Property Management Team

Location: Leeds

Reporting to: Resales & Staircasing Team Leader

Direct reports: None

Role Purpose

To deliver a professional staircasing and resales service to all Heylo homeowners.

Key Responsibilities and Accountabilities

· To provide an effective and efficient professional staircasing and resales service to all homeowners, in line with all legal, contractual, regulatory requirements and good and/or best practice. To make sure that all staircasing and resales are progressed in accordance with regulatory provisions and buyers and sellers are professionally guided through the process. Critically making sure that all the necessary timescales are complied with and that transactions are concluded in a timely way. Balancing the need to conclude in a timely manner with the need to deliver ambitious standards of customer service and satisfaction.

· To deal with all staircasing and resales of existing shared ownership property in accordance with Heylo’s policy or as may be necessary through contractual conditions.

· To ensure that all staircasing is progressed in accordance with the lease's provisions, and shared owners are properly guided through the process.

· Deal with shared ownership resales. Responding and driving sales to make sure that they are concluded in a timely way. Make sure that the valuations fairly reflect the value of the property and the share being sold, ensuring equity for both seller and buyer alike. Making sure that costs and fair fees are collected in accordance with Heylo’s policy.

· Instructing appropriate professionals in pursuance of the staircasing or resales work, considering the outcomes of the professional’s work and taking up any apparent or otherwise obvious inconsistencies to ensure all parties are properly served.

· Process all documentation in a proper and timely way and in accordance with all relevant rules and regulations. Make sure that all other parties are aware of the timescales that need to be complied with, and deadlines are met.

· To work collaboratively with property management and finance team members to ensure all relevant covenants and obligations are fully complied with. To also ensure all required eligibility and funding conditions are fully complied with. Where concerns arise, collaborate with relevant parties to take appropriate action, particularly if there is any suggestion that there is misrepresentation.

· To maintain and update resales and staircasing monitoring tools from which to provide weekly, monthly or as otherwise needed reports on sales progress.

· Effectively deal with enquiries and complaints and promote high customer service standards. Learning from complaints to alter working practice as needed.

· To ensure that up-to-date and accessible records are maintained in all areas to include use of computer systems and databases.

· To develop and maintain professional relationships and partnerships externally and internally, ensuring the interests of the organisation are safeguarded.

Person Specification Capabilities and Experience

The candidate will have:

· Passes in GCSE English and Maths or equivalent or ability to operate at that level (E)

· Demonstrable understanding of conveyancing process from reservation to completion. (E)

· Knowledge and/or experience of Leasehold/shared ownership and homeowners property sales and transactions (E)

· Good understanding of customer eligibility for low-cost home ownership products (E)

· An understanding of the legal aspects of leasehold law and regulations. (D)

· Associate level member of the IRPM or similar willingness to achieve this standard of membership. (D)

· Effective communications skills, both oral and written. (E)

· Effective IT skills including property management MIS. (E)

· Good influencing and persuading skills (D)

· Good verbal and numerical reasoning skills. (E)

· Ability to deal with conflicting priorities. (E)

· Ability to work to deadlines and under pressure (E)

Please apply using the link below:

https://cezanneondemand.intervieweb.it/bivar/jobs/resales-staircasing-officer-62437/en/

·

Standard Responsibilities

· Adopt and comply with Heylo values, policies and procedures, and regulatory frameworks.

No role profile can cover every issue that may arise within the post at various times.

The postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Duties may be changed, after discussion, to suit the operational requirements of heylo.

Organisational Competencies

We want to make Heylo a great place to work and a great organisation that really delivers for its customers. Our values guide how we work, every day. Everyone within the organisation is expected to demonstrate the following:

Innovation – We will always be striving to improve the quality of our execution to improve our service to our customers and our returns for our business.

Results focused – We enjoy providing affordable housing for highly satisfied customers leading to dynamic growth and sustainable profitability for our business.

Collaboration – We work together as a team and communicate effectively with our partners, customers and stakeholders.

Integrity – We will act with honesty and aim to meet the highest ethical standards in our dealings with our colleagues, customers and stakeholders and in full compliance with our regulatory obligations.

Respect – We support each other and value the contribution and ideas of others.

Salary and benefits

Salary: £25,000 - £30,000

Hours of work: Full-time 39 hours per week with the ability to work up to 60 days a year home working. In this role, we expect there to be a degree of travel and flexibility, with some evening and weekend working as necessary.

Holiday: 25 days a year plus English Bank Holidays

For full details of the benefits we offer, see here

Who are Heylo?

Our Purpose - Heylo helps aspiring homeowners and renters find a place to call home

Our Mission - Passion for the highest quality service to more and more customers, dedication to working in partnership with housing suppliers successfully and commitment to acting with integrity

Our Vision - To be a leading privately owned residential provider in the UK with a reputation as the most respected and customer-centric

Job Type: Full-time

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Gym membership
• Life insurance
• Referral programme
• Work from home

Ability to commute/relocate:

• Leeds LS1 2TE: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (required)

Experience:

• Conveyancing processes: 1 year (required)
• Leasehold law and regulations: 1 year (required)
• Communication skills: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Leeds LS1 2TE (preferred)

Work Location: Hybrid remote in Leeds LS1 2TE