Psychiatric Secretary jobs

Join the ADHD360 Revolution!

• Role: Clinical Referral Co-ordinator
• Location: Hybrid (1 to 2 days within our Lincoln office)
• Salary: £49,000
• Hours: 40 hours per week

About ADHD360

Want to help change the world of neurodiversity?
At ADHD360, we don’t just treat ADHD — we transform how the world sees it. Recently crowned Medical Service of the Year 2024/25, we’re the UK’s leading ADHD diagnosis and treatment provider.

Our mission is simple (but mighty): to make neurodiversity something to celebrate, not hide. Help us make every patient’s journey the best it can be.

About the role

The Clinical Referral Coordinator will play a key role in the review and management of new ADHD referrals into the organisation. They will undertake triage of referrals to determine clinical priority, assess risk factors, gather additional information as required, and ensure that individuals are directed to the most appropriate pathway for assessment, support or signposting.

They will work as part of a multidisciplinary team regularly engaging with external stakeholders and inbound teams to contribute to timely care for patients whilst awaiting an ADHD assessment. At ADHD360 we use technology to make the patient journey as succinct as possible but due to expansion of the organisation we require additional support to offer dedicated clinical oversight to the process and the best possible patient experience.

Duties and Responsibilities:

• Carry out comprehensive review and assessment of need for patients awaiting ADHD assessments ensuring that patients receive timely care according to clinical need
• Assess patients’ health needs and be able to assess and manage risk factors including safeguarding needs, using evidence based clinical knowledge
• Providing advice, support and information to patients being referred to ADHD360
• Deliver non-judgemental care that makes a positive difference to patient experience
• Work alongside external stakeholders to manage risks for patients both under our care and awaiting assessment.
• Offer clinical advice and guidance to inbound teams to support with urgent enquiries in relation to risk and safeguarding
• Signpost new referrals to appropriate services and information relevant to the presenting complaint.
• Support informal training of administrative staff to improve patient experience
• Work in conjunction with specialist advisors (Patient Safety Lead and Safeguarding Lead) to ensure emergent situations are actioned appropriately.
• Escalate clinical concerns outside of the role through the appropriate escalation pathway.

Qualifications and Experience:

Essential

• Qualified Social Worker with extensive Mental Health experience or Mental Health Nurse (registered with NMC/Social Work England/Social Care Wales)
• To work unsupervised and independently within the NMC Code of Professional Conduct/ BASW Code of Ethics
• Educated to Level 6 or equivalent experience
• Demonstratable mental health and risk management experience

Desirable

• Demonstratable experience of telephone assessments
• Experience working with people who have undiagnosed/ diagnosed ADHD
• Experience working with safeguarding networks

Demonstratable Skills:

• Excellent communication skills, ability to communicate effectively with staff and patients. Enabling complex technical information to be communicated in a style that colleagues can comprehend and implement.
• Ability to analyse complex information and present information effectively to a range of audiences.
• Knowledge of Local and National health agendas
• Ability to build constructive relationships and networks with a wide range of stakeholders both internal and external.
• Professional approach consistent with regulatory body expectations
• Excellent time management and ability to manage own workload
• Strong desire to uphold clinical standards, organisational values and deliver best practice
• Ability to support and guide non-clinical colleagues to understand and engage with challenging conversations
• Excellent navigation and liaison with external stakeholders in the delivery of person centred safe care

Apply today and help us deliver care that truly counts.

Safeguarding Commitment
ADHD360 is dedicated to safeguarding the wellbeing of children, young people and adults. All team members must follow safeguarding policies, attend required training, and act responsibly to protect those we support.

Benefits:

• 28 days annual leave plus bank holidays (and a holiday purchase scheme)
• Birthday off
• Employer’s pension contribution above minimum
• Enhanced maternity, adoption, shared parental and paternity pay & paid fertility leave for those undergoing fertility treatment
• DBS paid
• EV car scheme
• Blue light card
• Medicash
• Personal wellbeing support
• Employee assistance programme
• Keys Health services discount for you and your family of 12.5%
• Use of our ADHD360 static home (near Alton Towers)
• Company celebration events

Job Types: Full-time, Permanent

Pay: £49,000.00 per year

Ability to commute/relocate:

• Lincoln LN2 2LL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you require sponsorship now or in the future?
• Are you educated to Level 6 or equivalent experience?

Experience:

• Mental Health : 3 years (required)
• Risk Management: 1 year (preferred)

Licence/Certification:

• Registered with NMC/Social Work England/Social Care Wales (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Lincoln LN2 2LL