Quality Manager Medical Equipment jobs

Hours: 37.5 hours a week

Location: 33 Grosvenor Place, London, SW1X 7HY

Contract: Full time, Permanent

What are we looking for?

Cleveland Clinic London are looking to recruit a Neuro Rehabilitation Pathway Lead to join our team.

We are looking for a confident and collaborative operational leader to support the delivery and ongoing development of rehabilitation services across Cleveland Clinic London’s Neurosciences Institute and wider rehabilitation pathways. This is a non-clinical leadership role focused on coordinating, optimising and overseeing the rehabilitation service pathway, with a strong emphasis on patient flow, timely admissions, pathway performance and service efficiency.

Acting as a central point of coordination, you will work closely with consultants, nursing leadership, therapy teams, operational services and external partners to support complex rehabilitation planning, external referrals and smooth progression through the pathway. You will also liaise with acute services, external hospitals, insurers, case managers, medico-legal teams, commissioners and community rehabilitation providers to support appropriate placement and continuity of care.

Reporting to the Institute Manager, you will contribute to accreditation activity, operational governance, pathway development and strategic growth initiatives, helping us deliver a high-quality, internationally aligned rehabilitation service.

What makes us different?

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.

Our expert Critical Care nursing team is a dynamic group of decision-makers who work collaboratively to make a lasting positive impact on the lives of our patients. Safe patient care is always our goal, and we leverage innovation and technology in order to achieve world class outcomes in our state of the art 29 bed ICU department.

What will your duties include?

• Coordinate and oversee rehabilitation pathways across inpatient and outpatient services, supporting timely admissions, patient flow, transfers, discharges and efficient progression through the rehabilitation journey.

• Maintain oversight of rehabilitation caseload activity, referral pipelines, waiting lists, bed utilisation and capacity, escalating operational risks where they may impact admissions, discharge planning or pathway performance.

• Act as a key operational liaison for rehabilitation services, building effective relationships with internal teams, referring hospitals, insurers, commissioners, case managers, legal representatives and community rehabilitation providers.

• Support the coordination of complex rehabilitation cases, including pathway tracking, funding coordination, external referrals, family meetings and escalation of operational barriers affecting patient progression.

• Monitor rehabilitation service performance, activity data and key operational metrics, producing reports and identifying opportunities to improve efficiency, patient experience, outcomes and service delivery.

• Contribute to accreditation readiness, operational governance, pathway development, audit, quality improvement and strategic growth initiatives aligned with rehabilitation standards and best practice.

What we need from you?

• Extensive experience in rehabilitation, neurosciences, complex discharge, pathway coordination or healthcare operational management.

• Experience managing complex caseloads, patient flow, rehabilitation pathways, admissions, discharge planning or wider service coordination processes.

• Confident working with multidisciplinary teams and external agencies to support effective pathway coordination and continuity of care.

• Strong ability to analyse service activity, operational performance data and key metrics to identify risks, trends and opportunities for improvement.

• Experience supporting governance, audit, quality improvement or service development initiatives within a healthcare setting.

• Experience of accreditation, regulatory or quality assurance processes, or working with insurers, commissioners, case managers or medico-legal stakeholders, would be advantageous.

What We Offer:

As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:

• 25 days annual leave plus Bank Holidays

• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%

• Private Medical & Dental Insurance

• Life Assurance

• Season Ticket Loan & Cycle to Work schemes

• Workplace Nursery Scheme

• Wellbeing Hub with mental health, coaching and EAP support

• Earned Wage Access - get early access to part of your pay when needed

• Access to discounts on food, retail, and more

INDCCL