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Job Post Details

Cafe Bar Supervisor (Craft & Culture) - Fixed Term (Museum of The Jewellery Quarter) - job post

Birmingham Museums Trust
3.8 out of 5 stars
Birmingham B18 6HA
£27,597.00 - £27,597.76 a year - Full-time
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Job details

Pay

  • £27,597.00 - £27,597.76 a year

Job type

  • Full-time

Location

Birmingham B18 6HA

Full job description

Job Advert

Fix Term for 1 year
Hours: 37 Hours Per Week (Primarily Wednesday - Sunday)

(Venue opening hours will be 10am - 12 midnight - working a varying roster)

Salary: £27,597.76 per annum
Location: Museum of The Jewellery Quarter


We are looking for a Café Bar Supervisor (Craft & Culture) to join our team based at The Museum of The Jewellery Quarter.


You will supervise and support the delivery of the guest experience at Craft & Culture, helping to bring our full day-to-night offer across coffee, craft beer, wine and events to life. Your focus will be on ensuring a safe, welcoming and high-quality environment that reflects our values of craft, creativity and community, while supporting your team to deliver a consistent and memorable experience for every guest.


You will directly supervise the front-of-house team, ensuring they deliver excellent service, strong product knowledge and high operational standards. You will play a key role in setting the tone for service, supporting the Café Bar Manager in creating a positive, commercially focused and guest-centred culture.


You will help to ensure Craft & Culture is commercially strong, delivering against agreed sales and profitability targets. This includes supporting your team to maximise sales opportunities, maintain strong gross profit and uphold exceptional standards of customer service.


You will line manage Café Bar Assistants and, where required, supervise additional casual or agency staff to support busy periods and events. This is a service-first role, and you will lead from the front, with a strong focus on the day-to-day operation of the venue. You will take pride in delivering warm, professional and engaging hospitality while developing your team and supporting their growth.


Success in this role will be measured through financial performance and KPIs, alongside guest satisfaction, team engagement, operational standards and the successful delivery of events and experiences.


What we are looking for:

  • Previous experience of running a day-to-day service, ensuring your team delivers excellent guest experiences .
  • Ability to monitor performance against sales and gross profit targets, supporting the team to maximise revenue and minimise waste.
  • Previous experience of supporting team members, helping to build a confident and capable front-of-house team.
  • Work alongside the team by serving guests and completing operational tasks as required, demonstrating a hands-on approach.
  • Excellent organisational skills, including daily banking, stock takes and purchasing
  • Confidently use EPOS and business systems to support smooth service, accurate reporting and performance analysis.


Please note the site named is likely to be your most regular place of work, however you may be required to work at other BMT sites from time to time as the business requires.


If you feel like you have the right skills and experience for this role, then please apply!


Important Information:


Please read through the job description before applying.


When completing your online application form, you must ensure all parts of the form are completed in full. You will need to clearly demonstrate clear examples of your experience and skills where asked and in your supporting statement. You will also need to tell us why you believe you are a suitable candidate. (CV's are not accepted). However, if you have any additional access needs, please do get in touch with the recruitment team and we will endeavour to support you with alternative application processes.


Interviews will be taking place in August with a panel that will include Adam Keegan (Head of Enterprise). In advance of the interview, you will receive a copy of the interview questions to prepare, and you will have an opportunity to express any reasonable adjustments you might need.


We are an inclusive employer and recruit on the basis of ability, we are keen to hear from any applicants who feel suitably experienced.


Any offer of employment will be subject to pre-employment checks being carried out.


Close date for applications is 4th August 2026.

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