Opportunity at RRG Group Salford Quays – Customer Relations Advisor
OTE £30,000+ Basic Salary: £22,000 Plus up to £500 bonus per month, plus £2.50 per appointment made (Average x 50 per month)

Due to continued growth, we are seeking an Online Customer Relations Advisor to join our team.

We seek to recruit an Customer Relations Advisor working within our Digital Response Team at RRG Group Head Office. As an Customer Relations Advisor, you will be responsible for managing customer relationships and interacting directly with potential, new and existing customers. You will work to provide an excellent customer experience, representing RRG to the highest standards. The automotive industry is currently experiencing a significant digital transformation, which is an exciting time to join our team.

Online Customer Relations Advisor Responsibilities include:

• Demonstrate our core values- Passionate, Professional and Fair.
• Offer customers an excellent online experience as they interact with us at key touchpoints.
• Efficiently handle inbound & outbound enquiries, ensuring sales opportunities are maximised on behalf of our dealerships.
• Manage and develop customer follow-up and prospecting systems.
• Build strong inter-company relationships.
• Remain compliant with industry standards/processes.
• Customer sales calls

Must hold a full UK driving licence with access to a car.

Rotating Shift Pattern, working hours of 37.5 per week.

• Monday - Friday 0900 to 1700 or Monday - Friday 1000 - 1800
• One weekend per month (Saturday 0900 - 1700 and Sunday 1100 - 1700) with either Thursday and Monday or Friday and Tuesday off
• Minimum of 2 bank holidays to be worked per year (paid as overtime)
• Guaranteed maximum commission for the first three months
• Great environment with newly refurbished office

At RRG Group we are dedicated to building a diverse, inclusive and authentic workplace, and believe that RRG Group is for Everyone. So, if you’re excited about this role and you share our values to deliver great experiences through fresh thinking and working better together, we encourage you to apply. You may be just the right person for this or other roles. Please get in touch!

RRG Group

About RRG Group

From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.

Over the last 59 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG, Omoda, Jaecoo and Skoda models along with a Nissan Service Centre.

Thanks to solid and secure backing and investment; the RRG Group has been able to expand and reinvest into its premises and people. The ethos of the company is to invest back into the business and look at all potential opportunities has meant that the business has successfully grown to how it is today - but as history shows; that won’t stand still and the business will continue to grow, develop and expand.

There are always exciting times ahead for RRG Group!

Benefits of working at RRG Group

There are plenty of ways that you and your family can benefit with you working with us at RRG Group, from discounts on vehicle repairs to joining our Employee Car Scheme (after successful completion of 6 months’ probation period and aged 21+) where you can drive a brand new car (Toyota / Lexus / Skoda/ Mazda) with no deposit, no credit check and fixed monthly payments at a reduced price. deducted from your salary. Drive your dream car for less!

A pension that pays. Our flexible Workplace Pension Scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis.

Wellbeing Wednesday. We take employee wellbeing seriously at RRG Group, we offer this service every week to support all our colleagues with whatever challenges they may face at work or at home.

Referrer a Friend Scheme. Recommend someone to join RRG Group and we’ll give you an additional £300 per referral.

Holiday allowance starting at 24 days per year (FTE) plus Public Holidays, we reward long serving employees by rising holiday allowance to 30 days plus Public Holidays (FTE). Over 120 members of staff have been with the Group for over 20 years, that’s 1 in 7 members of staff!

Fantastic future career opportunities and development as expected from a large and progressive Company. Receive industry leading training from the brand you represent whilst you develop your skills with the RRG Group purpose build Learning and Development Training Academy.

Great team spirit, charity events and the flexibility to get involved in various fundraising events.

Eye care benefits, Support and Mentoring, Employee Assistance, conferences and learning events, regular staff incentives, and so much more!

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Job Types: Full-time, Permanent

Pay: Up to £30,000.00 per year

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking

Work Location: In person