Rail Customer Service jobs

JOB TITLE: Relief Rail Ambassador

LOCATION: High Wycombe

PAY RATE: Range from £13.45 - £14.60 per hour

** Driving Licence required with access to own vehicle**

THE ROLE:
We are looking for a dedicated Rail Ambassador to join our team. You will supervise all staff day-to-day rail operations, leading on security incidents and issues, overseeing rostering and personnel issues, liaising with the customers and stakeholders while ensuring smooth running of the contract in accordance with the Assignment Instructions.

Responsibilities:

• Ensure Assignment Instructions, Risk Assessments, Health & Safety policies and other control measures are adhered to.
• Ensure the highest levels of customer service are always maintained by the team.
• Supervise and take the lead on all site security issues, including incidents, accidents, emergencies, and evacuations, supporting and advising members of the security team and client representatives.
• Ensure the team actively and effectively patrol, answer alarms and investigate disturbances, take appropriate action and submit appropriate reports.
• Liaise with the customer, building effective working relationships with management, staff, contractors, site tenants and their representatives, to ensure smooth running of the contract.
• Troubleshoot and resolve site issues – blowouts, conflict situations, etc. – in an efficient and consistent way in accordance with company policy, escalating to Amulet Line Manager as appropriate.
• Carry out welfare visits with every member of staff across the contract monthly and escalate any raised issues or concerns to Amulet Line Manager as appropriate.
• Manage and mobilise deployments across the client network as per the operational requirements submitted by both the client and Amulet Line Manager as appropriate.
• Manage personnel and performance issues including rostering, site induction and training, holidays, absence, pay queries, investigations etc.
• Delivering Toolbox talks
• KPI Reporting

Skills/ Experience:

• You are capable of problem-solving, dealing with a variety of situations and are very customer service-focused.
• You have evidence of strong organizational and time management skills.
• You can demonstrate good verbal and written communication skills.
• You are vigilant and take a “can do” approach and attitude to all tasks.
• You are computer literate, with the ability to effectively use Microsoft Office applications.

LICENCE REQUIREMENTS:

• Possession of a SIA Door Supervisor licence is essential
• Full UK Driving Licence is required with access to own vehicle.

INTERVIEW REQUIREMENTS:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

JOB REQUIREMENTS:

You must be able to provide a checkable 5-year employment and address history for vetting purposes (this can include full-time education or periods when claiming benefits).

BENEFITS:

• We are employee-owned, making you a beneficiary of our future success
• Paid holiday (accrued & pro-rata).
• Enrolment in NEST pension scheme.
• Training and development opportunities.
• Enrolment in Wagestream app enables you to draw down up to 40% of your pay before your regular pay day, a great aid to budgeting.
• Excellent service, doing the right thing and outstanding acts can be recognised and rewarded through our On-the-Spot Award scheme with a gift card plus potential submission to the Amulets awards.
• Full company uniform

ABOUT AMULET:

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years’ experience in delivering forward-thinking, industry-defining solutions. Amulet’s customers have the backing of one of the UK’s fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality, Diversity, and Inclusion, we are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We’re committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Pay: £13.45-£14.60 per hour

Benefits:

• Company pension

Licence/Certification:

• Driving Licence (required)
• SIA Licence (required)

Work Location: In person