Rail Customer Service jobs

Job Title: Customer Service Co-ordinator
Location: Birkenhead
Duration: Ongoing
Salary: TBC
Hours: 7.30am- 4pm, Mon to Thurs, 7.30am-12.30pm Fri.

• Support Birkenhead Accounts with Customer Invoice queries, for resolution
• Support the Business Manager's with delivery information on key customers
• Own customer OTD for all customers under their responsibility
• Attend the daily production meeting, being the voice of the customer
• Provide feedback on delivery failures to the customer
• Work closely with Production Planning, Material Planning and Operations to ensure information is robust and commitments are achieved
• Attend Project Reviews
• Understand the expectations and requirements of the key customers
• Provide concise and quality, technical and cost information on M&D inspection reports for customers and ensure reports are issued in a timely manor
• Attend reviews with the key customers
• Enter and maintain customer orders on to the MRP system
• Ensure orders are acknowledged to the customer within 3 working days
• Ensure all orders have valid agreement via LTSA or Quotation
• Respond to customers' Requests for Quotations (RFQs) and enquiries
• Liaise with the customer for re-scheduling orders
• Understand capacity constraints when entering customer orders
• Work closely with Production Planning and Material Planning to ensure information is robust and commitments are achieved
• Management of the Repair Sales & GRN in-trays on a daily basis ensuring all reports are executed efficiently and filed in the appropriate folders
• Control and progress the NSI process
• Assist the other members of the Sales Administration team
• Ensure all sales administration processes are executed and compliant with internal procedures, WMS and Internal Control, minimising exposure and risk
• Assist and cover the Sales Order Administrator to ensure all orders and acknowledgements are processed in a timely manor

• Adhere at all times to the company's Health, Safety & Environmental instructions and requirements
• Take on any other reasonable responsibilities or tasks that are within the employee's skills and abilities.

• Customer Service Manager
• Close working relationships with Sales Administration team, Business Managers, Material Planning and Production Planning

Skills, Knowledge & Experience:

• Business acumen
• Numerate IT Literate (particularly Excel / Google Docs)
• Strong organisational skills Ability to efficiently organise work load.
• Ability to work autonomously or as part of a team.
• Knowledge of Railway Industry ( desirable)

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