Railway Customer Service jobs

PSV Glass & Glazing Ltd is an established and respected market leader supplying specialist glass solutions to the Bus, Coach and Rail industries across the UK and Ireland. Due to continued growth, we’re excited to be recruiting for 3 x Customer Service Advisors to join our busy Sales Office Team.

As part of our customer service team, you will be an advisor dealing with all incoming customer enquiries via telephone and email. You will be responsible for processing orders and booking in our installation jobs for any of our 6 depots. In addition, you will also:

·Identify, quote and process any customer enquires or orders

·Be responsible for the collection/ processing of customers payments, purchase order chasing, invoicing, customer returns and queries

·Work on any office reports assigned to you by our Sales Office Manager

·Be responsible for any administrative tasks assigned to you by the Sales Office Manager or Supervisors

·Work closely with all departments within our national distribution and installation business

Do I need experience in a similar role?

Due to the niche market that we work within, full training will be provided for this role. However, previous experience in an office administration, customer service or call centre role is essential.

What kind of candidate are we looking for?

In order to be successful in this role, we believe that you must have excellent interpersonal and communication skills with an ability to work to strict deadlines. Excellent attention to detail will also be required along with excellent proficiency using Microsoft Office (e.g. Word and Excel). We would like a highly motivated and enthusiastic person to join our expanding team.

Pay & Benefits

• Competitive starting salary: £30,000 per annum
• 22 days holiday + Bank Holidays, increasing by one day each year with length of service, starting after your first full 3 years’ service, up to a maximum of 27 days per annum plus Bank Holidays.
• Company Pension Scheme
• Death in Service Benefit (3 x your annual salary, tax-free subject to any new taxation laws to your chosen beneficiary)

Additional Benefits Include:

• The option to join a Private Medical Insurance
• Virtual GP, second opinions & physiotherapy
• Employee Assistance Programme (for you and close family)
• Employee savings & discounts scheme
• Employee Technology Scheme
• Cycle 2 Work Scheme
• Wellbeing Centre
• ULEV Car Scheme
• Eye Care Scheme
• Length of Service Bonus after 10 years full service

Working Hours – 41.25hrs per week

• Day shifts
• Weekend availability required

Equal Opportunities Statement

PSV Glass & Glazing Ltd is an equal opportunities employer. We are committed to creating an inclusive and diverse workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender identity or expression, marital status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

If you’re looking for a long-term career, enjoy practical work, and want to join a growing company that invests in its people, we’d love to hear from you!

Apply today and start building your future with PSV Glass & Glazing Ltd.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company pension
• Cycle to work scheme
• Employee discount
• On-site parking
• Store discount

Experience:

• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person