Reception Manager jobs in London

Purple Dragon is a multi-award-winning private family members’ club, setting the bar for family members’ clubs worldwide. For children, we’re the world’s best playroom; for adults, we’re a safe haven to catch up with friends and family over a great coffee, glass of good wine or a meal together whilst enjoying guilt-free family time together

With clubs in London, New York, The Bahamas and St Tropez opening in 2027, this is an exciting time to join our growing team.

Our Reception Manager is the face of Purple Dragon and our brand ambassador. This is a customer-facing role is centred on building strong relationship with members and their guests, ensuring they enjoy an exceptional experience and make the most of all the wonderful activities and facilities we offer. Through outstanding service and engagement, our Reception Manager plays a key role in member satisfaction, loyalty and retention as families grow with the club

Leading and training our reception and concierge team to deliver the highest levels of service, professionalism and proactiveness is essential.

Specific Duties and Responsibilities*

• Actively manage the day-to-day operations of the Reception and Concierge Department, ensuring delivery, communication and presentation are of highest standard.
• Be the first point of call to deal with enquiries, requests and deal with any issues both in the club and over the phone, always looking to proactively provide solutions or upsell where suitable.
• To work proactively with the events team to plan and execute Membership activities and special events to attract new members and retain current members.
• Support the membership journey with the Memberships Associate, from initial enquiry, through the discovery call and touring and selling memberships to new families while ensuring the highest levels of service are always maintained.
• Supervise bookings, appointments, messages, calls and emails, along with administrative tasks and ensure they are completed professionally, promptly and accurately, with communication to all relevant parties where applicable.
• To manage the welcome process and ensure that it adheres to the departmental high Standards of Service along with manage and monitor access to the club.
• To produce accurate membership reports for the Directors and General Manager.
• To plan and carry out training sessions, ensuring all probation and staff reviews are delivered accurately and timely
• To carry out any other reasonable instructions by the General Manager

Skills

• Minimum 2 years of work experience as a Reception Manager, Assistant Front Office Manager, Guest Relations Manager. Reservations Manager, Sales or Memberships Manager in a 5 Star hotel or Private Members club
• Multilingual, English speaker with Arabic as a second language highly desirable
• BA, BSc or equivalent
• Clear Enhanced DBS check.

Person Specification*

• Exceptional verbal and written communication skills
• Strong diplomacy skills, able to find win-win solutions in customer-related issues
• Ability to prioritise and manage complex shifting needs
• Ability to multitask, with exceptional time management skills and delegation skills
• Excellent critical thinking skills, able to take decisions that benefit the "bigger picture'
• Able to build relationships with children and their care providers
• Has a high personal standard of appearance and grooming