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Job Post Details

Customer Service Advisor - job post

Steer Automotive Group
3.7 out of 5 stars
Doncaster
Up to £27,100 a year - Full-time
You must create an Indeed account before continuing to the company website to apply

Job details

Pay

  • Up to £27,100 a year

Job type

  • Full-time

Location

Doncaster

Benefits

Pulled from the full job description

  • Paid training
  • Referral programme
  • Employee discount
  • Sick pay
  • Employee assistance programme
  • Company pension
  • Cycle to work scheme

Full job description

Doncaster

Ref: VA3880

#TEC1

Benefits

  • Competitive salary plus performance related bonus
  • 29 days holiday including public holidays plus additional days with service
  • Pension contributions
  • Referral bonus scheme
  • Enhanced parental leave
  • Enhanced sick pay
  • Wagestreama Financial Wellbeing app giving you ultimate pay control! Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
  • Talk to us about flexible working
  • VIP Awards colleague recognition scheme
  • Cycle to work scheme
  • Benefits App virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more!
  • Steer Academy provides accredited ongoing training paid for by the business
  • Opportunities for career progression

Customer Service Advisor Automotive Repair Centre

Doncaster | Full-Time | Steer Automotive Group

Do you have experience in the motor trade, automotive customer service, or vehicle repair industry?

Are you an organised and customer-focused individual looking to join a growing automotive business with excellent career development opportunities?

Steer Automotive Group is looking for an experienced Customer Service Advisor to join our busy accident repair centre in Doncaster.

This is an exciting opportunity for someone with automotive, bodyshop, dealership, or service advisor experience who enjoys delivering exceptional customer service in a fast paced environment.

About the Role

As a Customer Service Advisor, you will be the welcoming face and voice of our repair centre, supporting customers throughout their vehicle repair journey.

Youll work closely with customers, technicians, insurers, and suppliers to ensure repairs are managed efficiently while delivering a first class customer experience.

Key Responsibilities

  • Greet customers professionally in person and over the phone
  • Manage repair bookings and customer appointments
  • Provide vehicle repair progress updates
  • Coordinate vehicle handovers and collections
  • Liaise with technicians, insurers, engineers, and suppliers
  • Handle customer queries and resolve issues efficiently
  • Maintain accurate records and job information using internal systems
  • Support smooth day-to-day workshop operations

Ideal Experience

Were particularly interested in candidates with experience in:

  • Motor trade customer service
  • Automotive administration
  • Service Advisor roles
  • Bodyshop reception or administration
  • Dealership customer service
  • Automotive aftersales
  • Vehicle repair or accident repair environments

Previous bodyshop or accident repair experience would be highly beneficial, although candidates from wider automotive backgrounds will also be considered.

What Were Looking For

The ideal candidate will have:

  • Previous customer service experience within the motor trade or automotive industry
  • Excellent communication and interpersonal skills
  • Strong organisation and attention to detail
  • The ability to work well under pressure in a busy environment
  • Good IT and system skills
  • A proactive and positive attitude
  • A genuine passion for delivering outstanding customer service

Why Join Steer Automotive Group?

At Steer Automotive Group, our people are at the heart of everything we do. We are committed to supporting career development and creating a positive, team focused workplace.

Apply Today

If youre an experienced automotive customer service professional looking for your next opportunity in Doncaster, wed love to hear from you.

Apply now and join Steer Automotive Groups customer-first team.

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