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Reception jobs in Edinburgh

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    • Complete any other reasonable request made by a member of the management team or a supervisor.
    • Offer exceptional guest care at all times.
    • Previous experience in hospitality, healthcare, luxury retail or reception would be advantageous, but dental experience is not required.
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    • Support the smooth running of our reception and café areas.
    • Edinburgh Omni | Front of House | Permanent | Part time.
    • Monitor security and health and safety standards at the front desk.
    • Flexibility to work shifts including evenings, weekends, and holidays.
    • This is a hybrid role based at our West Calder office where you'll be expected to attend three days per week.
    • You will also support the day-to-day operation of…
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    • HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family.
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    • As a reception supervisor, you will oversee the reception activities between the guest and the various hotel departments.
    • Hours: 37+ hours per week (5 days a week).
    • Clinical Support: Providing high-quality dental chairside assistance and maintaining the surgery to pristine…
    • Manage all reception communications through the shared Outlook mailbox, ensuring enquiries are monitored, prioritised, actioned, and escalated appropriately…
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    • HSF Health Plan free for every employee, giving you money off dental/optical appointments and other health costs for you and your family.
    • Providing occasional reception cover at the Front Desk.
    • This is a part-time role, based on 22.5 hours per week, working three days out of five, Monday to Friday…
    • Welcoming patients and providing a high standard of customer service at reception, by phone, and via email.
    • Our approach is one that focuses on treating each…
    • Assists with reception activities and ensures that all client bookings/bills are dealt with courteously and efficiently.
    • Reviews the notice area daily.
    • Supporting the customer service/front-of-house team with calls, enquiries and reception cover support when required.

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Job Post Details

Reception (Part Time or Full Time)
NYX Hotel Edinburgh
·
2.9
55 - 61 Jeffrey Street, Edinburgh EH1 1DH
Part-time, Full-time
Apply now

Job details

Pay information not provided
Referral programme
Part-time, Full-time
55 - 61 Jeffrey Street, Edinburgh EH1 1DH

Full job description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

Main Tasks
  • Offer exceptional guest care at all times
  • Manage check-in and check-out processes, offering exceptional experiences to all arriving and departing guests
  • Answer the telephone in a professional manner and appropriately action enquiries
  • Collaborate with colleagues in other departments to elevate the overall guest experience consistently
  • As the first point of contact manage guest complaints calmly and professionally; escalating to the Duty Manager as appropriate
  • Maintain expert knowledge of the hotel product and outlets to offer exceptional service to guests
  • Upsell room upgrades, breakfast and seasonal offers in adherence with departmental targets
  • Follow safety and security protocols to protect guests with particular adherence to Key Security
  • Utilise all relevant systems correctly to complete tasks in a timely manner
  • Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations
  • Complete any other reasonable request made by a member of the management team or a supervisor

Person Specification
  • Genuine passion for delivering memorable moments to guests
  • Positive approach to changing service environments and priorities
  • Pro-active with a hands-on approach to delivering consistent results
  • Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative
  • Friendly team player with the ability to work effectively and efficiently with others
  • A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues
  • Engaged with hotel initiatives to support the local community
Measurable Performance Indicators
  • Demonstrating the Company vision, mission and values when interacting with colleagues and guests
  • Customer reviews
  • Achieving agreed KPIs
  • Fulfilment of the job skills checklist
  • Customer satisfaction scores e.g. Booking.com
  • Regular review meetings with line manager
Available Ongoing Learning
  • GROWonline BELONG induction and development courses
  • Academy Technical skills training
  • Team Coach
  • ‘Come Join Us’ Guest Care training
  • Opportunity to apply for internal development programmes, such as:
  • Junior Chef Development programme
  • Graduate programme
  • Level 2 Apprenticeships in Hospitality
INLHD
Some of the perks our Reception (Part Time or Full Time) could enjoy include:

  • Special rates on Leonardo Hotel rooms across the UK & Europe

  • Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

  • Talent referral scheme

  • Thank You Week: from ice cream trucks to yoga classes and lots in between!

  • Wellbeing Calendar

  • Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Reception (Part Time or Full Time)?


At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!

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