Receptionist Freelance jobs in London

Front of House / Clinic Receptionist

A busy private clinic in the heart of Knightsbridge is looking for a warm, organised front of house to be the face of the clinic. You will be the first person our patients meet and the person who keeps the day running smoothly.

The Clinic Receptionist plays a vital role in creating an exceptional first impression for clients, reflecting the clinic’s prestige and commitment to excellence. This position combines client service, administrative coordination, and operational support to ensure a seamless and elegant experience at every stage of the client journey. The ideal candidate is poised, discreet, and impeccably presented, with strong attention to detail and organisational skills.

Key Responsibilities:

Front Desk & Client Experience

• Welcome clients with warmth, professionalism, and personalised service, embodying the clinic’s luxury brand image.
• Manage all incoming calls, emails, and messages promptly, maintaining the tone and discretion expected of a luxury environment.
• Schedule and confirm clients appointments, ensuring smooth coordination between therapists and doctors.
• Maintain an organised, serene, and aesthetically pleasing reception and waiting area at all times.
• Provide accurate and detailed information on treatments, skincare products, packages, and promotions.
• Handle payments, prepare invoices, and reconcile daily transactions with precision and integrity.

Client Care & Service Excellence

• Ensure each client’s experience is discreet, comfortable, and seamless from arrival to departure.
• Record and maintain confidential client files, treatment notes, and consent forms in accordance with privacy regulations.
• Manage client follow-ups, satisfaction checks, and reminders for upcoming treatments or reviews.
• Handle client feedback and concerns with professionalism and tact, escalating when appropriate.
• Promote premium skincare ranges, loyalty programs, and seasonal offers in alignment with the clinic’s brand standards.

Administrative & Operational Support

• Assist clinicians and therapists by preparing daily schedules, treatment lists, and client documentation.
• Support management in administrative tasks such as reporting, data entry, and correspondence.
• Prepare treatment rooms by ensuring all required forms, supplies, and consumables are available.

Stock Control & Ordering

• Conduct regular stock checks of consumables, skincare products, and treatment materials.
• Maintain accurate inventory records, ensuring optimal stock levels and timely replenishment.
• Place and track orders with approved suppliers for both medical and retail items.
• Monitor product expiry dates and batch numbers to ensure compliance and quality control.
• Assist in product displays, retail inventory audits, and backroom organization.

Who this suits

• Experience in a dental or medical clinic, or high-end hospitality front-of-house role
• Warm, professional and confident with patients
• Highly organised, with an eye for detail
• Comfortable with payments, invoicing and email admin
• Registered self-employed and happy to invoice for your work

Hours

5 days a week (Monday-Friday)

Start

As soon as possible

To apply

Send your CV and a short note about yourself to admin@drpamelabenito.com.

Pay: £1,600.00-£2,000.00 per month

Ability to commute/relocate:

• Knightsbridge SW1X: reliably commute or plan to relocate before starting work (preferred)

Education:

• A-Level or equivalent (preferred)

Experience:

• receptionist: 2 years (preferred)

Language:

• English (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person