Receptionist GP jobs in Ilford

You will play a crucial role in ensuring the smooth operation of the reception and you will be responsible for manning the front desk which will involve greeting visitors, appointment booking and queries, taking efficient messages and relaying to the appropriate person and handling various tasks associated. Your role is crucial in ensuring smooth operations and maintaining a welcoming and professional front of house service. Act as the first point of contact for patients, prescribers and community pharmacies on prescription queries, ensuring continuity of care and excellent patient experience. Non-clinical role (no prescribing/clinical decisions).

Job Responsibilities:

The duties and responsibilities to be undertaken by member are included in the following list. Duties may be varied from time to time under the direction of the management team, dependent on the current and evolving practice workload and staffing levels:

• To receive and direct patients and visitors of the practice, other users and their clients, promptly and courteously, ensuring that accurate information is supplied.
• Oversee patient appointment scheduling, check-in/out procedures, and phone call management.
• Cancel clinic and reschedule patients as when needed due to unavailability of clinicians.
• To ensure the efficiency, together with other members of the Reception team, for the appointment system, including clerical elements.
• To process incoming and outgoing telephone calls promptly and prioritising telephone answering (within 3 rings), ensuring that callers are always answered courteously and clearly and that messages are always passed on to the appropriate person.
• To ensure that all queries and requests for assistance from patients and visitors are responded to promptly and within agreed timescales.
• Opening up/locking up of the practice premises and maintaining security in accordance with practice protocols.
• Processing repeat prescriptions in accordance with practice guidelines, EMIS tasks and emails and online patient forms.
• Contact IT and EMIS is system are running slow and report the issue in timely manner, receive a reference number and add this information on EMIS home screen in absence of Reception Manager.
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Ensuring incoming stock (boxes) are stored away in a safe manner and are not hazardous to building users.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy.
• Maintain a clean, tidy, effective working area and Reception area, stocking leaflets and maintaining tidiness at all times and free from hazards in accordance with the practice policy.
• Monitor and maintain the Reception area and notice boards.
• Signpost patients to the correct service.
• Support all clinical staff with general tasks as requested.
• To be responsible for advising patients of relevant charges for private services, accepting payment and issuing receipts.
• Photocopy documentation as required, ensuring to apply common-sense and not to photocopy unnecessarily.
• Input data into the patient’s healthcare records as necessary and ensure not to add any complaints received from patient onto their Emis record.
• To try and resolve minor complaints at Reception. Make the line manager aware via email of any complaint that was unable to be resolved verbally.
• To ensure that all queries and requests for assistance from patients and visitors are responded to within agreed timescales.
• To attend relevant practice staff meetings.
• To provide cover for absent colleagues and to work flexibly according to the needs of the practice.
• To identify, together with the management team, any personal training needs and to be prepared to undertake any relevant courses.
• To be aware of the practice philosophy and treat patients and visitors with respect and tolerance.
• Carry out any other administration duties appropriate, as required by the Management team or clinical staff.
• Develop and implement streamlined administrative procedures to enhance efficiency and productivity.
• Assist in training sessions on reception protocols, administrative procedures, and regulatory compliance as when needed by the team led by the reception team leader

Qualifications:

• Previous experience in reception and administrative roles in a GP surgery or healthcare setting.
• Knowledge of CQC regulations and experience ensuring compliance within a healthcare environment.
• Strong leadership and interpersonal skills, with the ability to motivate and empower a team.
• Excellent organisational abilities and attention to detail.
• Proficiency in office software, EMIS, and phone systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to upholding ethical standards and maintaining patient confidentiality.

If you are a proactive and organised professional with experience in a GP surgery, knowledge of CQC regulations, and a commitment to delivering exceptional patient experiences, we encourage you to apply for this rewarding role. Join our team and make a meaningful impact on the patient experience by ensuring efficient and compassionate care through effective reception and administrative management.

Job Type: Part-time

Pay: £12.70-£13.00 per hour

Expected hours: 15.0 – 25.0 per week

Benefits:

• Company pension

Experience:

• GP surgery: 1 year (required)

Language:

• English (preferred)

Work Location: In person