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    • Familiarity with medical terminology and patient care standards.
    • Minimum 5 years' experience in a medical, clinical, or aesthetic reception role.
    • Has experience using the Vision clinical system.
    • Is highly organised and able to prioritise their own workload effectively.
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    • Previous administration or receptionist experience.
    • Previous experience within a healthcare, medical, dental or aesthetic clinic is desirable.
    • The post holder will be responsible for processing patients on Trust systems within specific timescales, greeting patients on attendance, checking patients…
    • This will involve making decisions for future bookings for the patient you will need to have an understanding of the department's medical priorities in order to…
    • The Division is responsible for a 50 bedded ward, Endoscopy Unit and a GI Physiology Unit.
    • We perform around 600 endoscopy procedures per week.
    • Maintaining and monitoring the practice appointment system.
    • Previously worked in a GP practice or similar setting.
    • 3 months to £12.93^.
    • 6 month to £13.05^.
    • Open and Close the practice.
    • 5 days/week (40 hours/week).
    • Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner.
    • Management of medical records.
    • (ii) Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring…
    • Previous dental or medical reception experience.
    • You will play a key role in ensuring patients feel welcomed while helping the practice run smoothly behind the…
    • Handling medical records including x-rays.
    • Greeting patients as they arrive and answering the phones and emails to make sure all customer enquiries are dealt…
    • The successful candidate will be an important first point of contact for our patients, providing a professional, helpful and compassionate service both in…
    • Part time or Full Time hours can be considered.
    • Duties include general reception work, answering phones, typing, efficiently dealing with appointments and…
    • Optical practice: 1 year (required).
    • You will be the first port of call for practice contact. you will work alongside our supportive and friendly team of…
    • As a Practice Receptionist you will be receiving and responding to requests from patients and carers as well as liaising with members of practice staff and…

Job Post Details

Medical Receptionist - job post

Drom Clinic
London SW3 2HP
£31,000 a year - Full-time

Job details

Pay

  • £31,000 a year

Job type

  • Full-time

Location

London SW3 2HP

Full job description

About the role

Drom Clinic is a premium private aesthetic and medical clinic in the heart of Chelsea. We are looking for a polished, client-focused Receptionist to be the first point of contact for our patients — someone who combines warmth and professionalism with strong organisational, financial and sales skills. Prior experience in a medical or clinical setting is essential.

Key responsibilities

  • Warmly welcome and greet all clients, ensuring a five-star first impression
  • Manage all appointment bookings and scheduling via the clinic CRM system
  • Handle inbound and outbound calls; answer patient enquiries professionally
  • Present and pitch clinic services and treatments tailored to each client's needs
  • Convert enquiries into confirmed bookings through confident, consultative communication
  • Raise and issue client invoices, take payments, and maintain accurate patient records
  • Reconcile daily income against invoices issued and escalate any discrepancies promptly
  • Carry out monthly fire and safety checks — including testing the fire alarm system — and log the results
  • Coordinate with clinical staff to ensure smooth patient flow throughout the day
  • Uphold GDPR and patient confidentiality standards at all times

Requirements and skills

  • Minimum 5 years' experience in a medical, clinical, or aesthetic reception role
  • Background in a private hospital, aesthetic clinic, dental, or specialist practice preferred
  • Proficient with CRM platforms and appointment management software
  • Demonstrable experience of client invoicing, taking payments, and reconciling income to invoices raised
  • Excellent verbal and written communication skills
  • Sales-minded: comfortable presenting services and securing bookings
  • Impeccably presented with a warm, professional demeanour
  • Ability to multitask calmly in a fast-paced clinical environment
  • Familiarity with medical terminology and patient care standards
  • Valid DBS check required prior to commencement

Nice to have

  • Basic Life Support (BLS) certification
  • Experience in a luxury or high-end private aesthetic clinic
  • Knowledge of aesthetic treatments (Botox, fillers, laser, skin therapy)
  • Multilingual skills are a bonus

Pay: £31,000.00 per year

Work Location: In person

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