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Receptionist Medical jobs in Leeds

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    • Reports to:* Patient Success Manager.
    • Location:* Full Time Office Based - LS11 8JT.
    • The Patient Success Executive plays a key role, supporting patients…
    • Previous experience in a receptionist, front-of-house or customer service role, ideally within healthcare or a private clinic setting.
    • Part time receptionist/assistant required for a small independent optical practice in Ripon (Peacock & Row Opticians).
    • Knowledge of medical terminology is a plus.
    • Collect and update patient information in the electronic medical records system.
    • The successful candidate will be the first point of contact for patients, providing exceptional customer service and ensuring smooth daily operations within the…
    • Providing support and assistance to the reception team.
    • Assisting patients to complete all necessary forms and documentation.
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    • Must be a driver with access to own vehicle.
    • You will be a well presented individual with a minimum of 12 months experience in care.
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    • Must be a driver with access to own vehicle.
    • You will be a well presented individual with a minimum of 12 months experience in care.
    • U. Raise invoice and remittance requests for medical records and private work.
    • The successful candidate will play a vital role in ensuring the smooth operation…
    • We are seeking a dedicated and experienced GP Reception/Admin Team Leader to oversee the administrative operations within our GP practice.
    • Basic knowledge of medical terminology.
    • Part-time- 10 hours a week*.
    • The ideal candidate will be the first point of contact for our patients and visitors,…
    • The successful candidate will play a crucial role in ensuring the smooth operation of our office by providing administrative support, managing data entry tasks,…
    • Dental Nurse: Supporting dentists during clinical procedures, ensuring a safe and efficient working environment, and delivering excellent patient care.
    • We are looking for a friendly and professional Dental Receptionist to join our team - part time role.
    • The successful candidate will be responsible for greeting…
    • Monday all day (8AM - 6PM) - 9 Hours.
    • Provide a professional, compassionate, and efficient service to patients both in person and over the phone.

Job Post Details

Patient Success Executive - job post

Smile White
3.0 out of 5 stars
1 Landmark Court, Leeds LS11 8JT
Up to £28,000 a year - Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • Up to £28,000 a year

Job type

  • Full-time

Location

1 Landmark Court, Leeds LS11 8JT

Benefits

Pulled from the full job description

  • Employee discount
  • Store discount
  • Cycle to work scheme

Full job description

Job Description

Position: Patient Success Executive
Department: Patient Success
Reports to: Patient Success Manager
Location: Full Time Office Based - LS11 8JT

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Role Summary

The Patient Success Executive plays a key role, supporting patients throughout their Smile White journey to ensure a smooth, informed, and positive experience from onboarding through treatment progression.

This role focuses on proactive engagement, and ongoing support, helping patients understand their treatment, manage expectations, and remain confident and committed to their care. By building strong relationships and identifying risks early, you will help prevent dissatisfaction, reduce escalations, and improve overall treatment completion rates.

Working closely with Dental Partnerships you will contribute to a consistent, high-quality patient experience, balancing excellent service delivery with operational efficiency and commercial awareness.

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Key Responsibilities

  • Act as a primary point of contact for patients throughout their treatment journey.
  • Proactively support patients with questions relating to treatment plans, timelines, and next steps.
  • Monitor patient progress and identify early signs of disengagement or concern.
  • Communicate with patients via phone, email, and WhatsApp in a clear, reassuring, and professional manner.
  • Liaise with internal teams (Clinical, Dental Partnerships, Operations, Finance) to resolve queries and maintain aligned communication.
  • Provide education and reassurance to support patient confidence and adherence to treatment plans.
  • Ensure all interactions, updates, and actions are accurately recorded in CRM.
  • Manage follow-ups and case ownership to ensure patients move through their journey efficiently.
  • Share insight and feedback on patient trends, recurring queries, or barriers to success to support continuous improvement.

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Experience

  • Experience in patient support, customer success, account management or a similar customer-facing role.
  • Background within dental, healthcare, or regulated service environments is advantageous.
  • Experience working with CRM systems; HubSpot preferred.

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Skills & Attributes

  • Patient-focused with excellent communication and relationship-building skills.
  • Confident explaining complex information in a clear and supportive way.
  • Proactive and organised, with the ability to manage multiple patient journeys.
  • Solution-oriented with a structured approach to managing queries and follow-ups.
  • Comfortable working cross-functionally to deliver timely outcomes.
  • Commercially aware while maintaining a patient-first approach.

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What Success Looks Like

  • High levels of customer engagement and satisfaction throughout treatment.
  • Reduced risk of disengagement, complaints, and escalations.
  • Improved treatment progression and completion rates.
  • Accurate, consistent case management within CRM.
  • Positive contribution to patient retention and overall Patient Success KPIs.

Pay: Up to £28,000.00 per year

Benefits:

  • Cycle to work scheme
  • Employee discount
  • Store discount

Work Location: In person

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