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Job Post Details

Call Centre Agent - job post

Moorcroft Debt Recovery
3.7 out of 5 stars
Stockport SK1 4AN
£13.72 - £15.23 an hour - Permanent, Full-time

Job details

Pay

  • £13.72 - £15.23 an hour

Job type

  • Permanent
  • Full-time

Location

Stockport SK1 4AN

Benefits

Pulled from the full job description

  • Referral programme
  • Employee discount
  • Sick pay
  • Employee assistance programme
  • Store discount
  • Company pension
  • Discounted or free food

Full job description

An exciting opportunity has arisen for a Call Centre Agent to join us at the Moorcroft Group.

*Immediate starts available - with full training within our Moorcroft Training Academy*

In return we offer:

  • A competitive salary of £24,500 per annum (with guaranteed increase to £25,200 after 2 years) with a realistic OTE of £27,720
  • Monthly bonus (£40 - £210)
  • Office based role within a friendly team
  • Access to our online discounts platform - this includes over 850 major retailers such as Boots, Selfridges, ASOS and Morrisons to help you save money all year round
  • Employee Assistance Programme provided by Bupa - 24/7 access to confidential telephone helpline services by counsellors, referral to trained nurses via Bupa Anytime Healthline, counselling access and much more to ensure our staff have all the support they need
  • Peer-to-peer recognition awards
  • Annual awards ceremony
  • Long service awards
  • Paid sickness scheme
  • Paid overtime opportunities where applicable
  • Additional holidays to reward long service

The Moorcroft Group are a leading UK consumer debt recovery specialist working on behalf of most major companies within the UK and are recruiting for Call Centre Advisors to join their call centre in Stockport. Moorcroft are an Investors in People Silver employer. The Call Centre Advisors will be responsible for handling inbound and outbound calls to help customers by putting their journey at the heart of our contact with them and assisting them to find realistic solutions to financial problems. We offer full training and you will also work towards an industry recognised accreditation plus the chance to work in a friendly team environment using state of the art IT.

Successful candidates will:

  • Be educated to GCSE standard in Maths and English
  • Possess excellent communication skills
  • Have a commitment to helping customers

The hours of work alternate between early and late shifts on a weekly basis.

The working hours are:

  • Early Shift: Monday - Friday 07:15 - 13:15 and Saturday 08:30 - 16:00
  • Late Shift: Monday - Thursday 13:00 - 21:00 and Friday 13:00 - 19:00

There are local public transport links nearby. This role would suit someone looking to work within a customer service orientated environment or an experienced Customer Service Representative, Debt Recovery Agent, Call Centre Agent, Call Handler or Customer Service Advisor.

Job Types: Full-time, Permanent

Pay: £13.72-£15.23 per hour

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Discounted or free food
  • Health & wellbeing programme
  • Referral programme
  • Sick pay
  • Store discount

Education:

  • GCSE or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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