Receptionist jobs in East Sussex

Job Summary

We are a welcoming, forward-thinking Practice operating across two sites and serving a population of 18,000 patients. We have a large team working collaboratively to deliver safe, effective and compassionate care.

We are proud to hold a CQC rating of Outstanding reflecting our commitment to quality, strong teamwork and continuous improvement. Joining us means becoming part of a supportive, patient-focused organisation with a clear dedication to excellence.

We are looking for a motivated, professional and patient-focused GP Receptionist to join our friendly Practice team. This is a vital role that supports the smooth running of the surgery and ensures our patients receive an excellent level of care from the moment they contact us.

Key Responsibilities

As part of the Patient Services team, your duties may include:

• Answering and processing telephone calls promptly, sensitively and professionally, prioritising incoming calls as instructed.
• Directing callers and patients to the appropriate healthcare professional.
• Initiating contact with and responding to patients, colleagues and external healthcare providers.
• Processing incoming and outgoing mail.
• Taking messages and passing on information accurately and efficiently.
• Filing and retrieving paperwork in line with Practice guidelines.
• Data entry, data allocation and maintaining accurate computer records following Practice procedures.
• Carrying out word processing, data processing, photocopying, scanning and other administrative tasks as required.
• Keeping the reception area tidy.
• Completing other duties as reasonably required by the management team.
• Adapting to changing IT systems, funding requirements and workflow demands.

Essential Qualifications & Skills

• Good standard of GCSEs, including Maths and English.
• Confident user of MS Outlook, Excel and Word.
• Experience working with the general public.
• Ability to remain calm under pressure and work autonomously.
• Strong organisational skills with the ability to prioritise workload.
• Problem-solving skills and experience working to tight deadlines.
• Enthusiastic, proactive, flexible and self-motivated.
• Polite, confident and willing to undertake further training.
• Excellent interpersonal and communication skills (written and oral).
• Approachable, professional and capable of handling sensitive information.
• High level of accuracy and attention to detail.
• Ability to cope in distressing situations with empathy and discretion.
• Diplomacy and a positive, professional attitude.

Desirable

• Experience working in a GP Practice or within the NHS.
• Familiarity with GP practice systems such as EMIS , Docman, Engage Consult and AccuRx.
• Understanding of GDPR and general IT security.

This role is ideal for organised individuals who enjoy working in a busy environment and are committed to delivering outstanding patient service. Applicants should possess a friendly demeanour, attention to detail, and the ability to adapt quickly to changing priorities.

You must be able to work over 5 days per week (Monday - Friday). There will be a combination of 8am starts and 6:30pm finishes.

Previous applicants need not apply.

Benefits:

• Company pension

Work Location: In person