Receptionist jobs in Eccles

Job Title: Receptionist

Service Area: Operations

Job Type: Permanent

Hours: 22.5 hours across 3 days a week. Two of the days include Wednesday and Thursday, and the third day may not be fixed.

Job Summary

The Receptionist will be responsible for the smooth and efficient running of all services within the Clinic without direct supervision.

The Receptionist will work cooperatively with the individual clinical staff to ensure an excellent standard of service is delivered to all our patients and colleagues.

Duties and Responsibilities

• Ensure the provision of an effective, efficient and timely administrative support to all services within the Clinic. This will include but not limited to:
• Meeting and greeting patients and providing them with consent forms/safety questionnaires if required by the service.
• Updating the appropriate patient system to indicate that the patient has arrived.
• Booking clinics.
• Reporting, including dealing with urgent reports.
• Taking payments.
• Performing daily audit of the next day’s clinic and reminding patients of their appointments.
• Dealing with enquiries and telephone calls including preparation instructions.
• Providing an explanation of services.
• Communicating reports/images via different systems.
• Making new and follow-up appointments.
• Divert calls and take messages, ensuring accuracy of detail and appropriate delivery in a timely manner.
• Ensure all patient information is entered/scanned on to the databases as required.
• Requesting consumables and stock from the operations team as required.
• Maintain clinical rooms and waiting areas ensuring they are clean, tidy stocked and ready for the next clinic.
• Ensure opening and closing procedures are adhered to.
• Manage any part-time and support receptionists, providing training and guidance as required.
• Develop and maintain relationships with all GPs and clinicians providing services at the clinic, resolving queries and providing support as required.
• To undertake weekly and monthly AED, room cleaning and first aid audits, ensuring the records are saved electronically
• To undertake dress code and infection controls audits and ensure the records are saved electronically.
• If required, act as fire marshall and/or first aider for the clinic.

Professional Skills

• Excellent customer facing skills and the ability to develop both internal and external relationships which benefit the business.
• The ability to work under pressure and to strict timelines.
• The ability to prioritise a busy workload.
• Understand the strict regulatory requirements surrounding patient data.

Personal Skills

• Maintain a professional appearance and demeanour at all times.
• Having a flexible approach to work and changing environments.
• Strong communication skills both verbal and written.
• Be self-motivated and able to work on own initiative within agreed standard operating procedures.
• Display empathy and remain calm under pressure.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

• The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include: attend risk management training and contribute to risk assessment audits.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the centre as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the company, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Work effectively with individuals in other agencies to meet patients’ needs
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize people’s needs for alternative methods of communication and respond accordingly.

Responsibility for Policy and Service Development Implementation

The post-holder will:

• Adhere to company policies and procedures.
• Propose changes to working practices or procedures within own work area.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Pay: £25,155.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Sick pay

Work Location: In person