Receptionist jobs in Essex

Braintree Dental Studio is a busy, well-established NHS and private dental practice with a strong focus on dental implants, advanced restorative dentistry and high-quality private dental care.

We are passionate about delivering exceptional clinical care alongside an outstanding patient experience. Our implant and private dentistry services are an important part of our practice, and we pride ourselves on providing a professional, welcoming and supportive environment for patients throughout their treatment journey.

We are looking for an enthusiastic, confident and highly professional Dental Receptionist to join our growing team.

Our reception team plays a key role in the success of the practice, particularly in supporting patients considering dental implants and other advanced treatments. We are therefore looking for someone who understands the importance of excellent communication, attention to detail, discretion and delivering a consistently high standard of customer service.

We have high expectations when it comes to patient care and customer service, and we are looking for someone who takes genuine pride in exceeding those expectations.

Working Hours

We are happy to consider both full-time and part-time applicants, depending on experience and suitability.

• Full-time: 5 days per week (approximately 36–40 hours).
• Part-time: 3 days per week.

Previous dental reception experience is preferred but not essential. We would also welcome applications from candidates with excellent customer service experience in hospitality, private healthcare or other professional customer-facing environments.

Full training will be provided for the right candidate.

Key Responsibilities

• Provide an exceptional level of customer service, ensuring every patient receives a warm, professional and personalised experience.
• Welcome patients and visitors, creating a positive first impression of the practice.
• Handle telephone enquiries confidently and professionally, including enquiries relating to dental implants and private treatments.
• Support patients throughout their treatment journey, ensuring they feel informed, comfortable and valued.
• Manage appointment bookings, cancellations and rescheduling, maintaining efficient and well-organised clinicians' diaries.
• Assist with coordinating implant consultations, treatment appointments and patient follow-ups.
• Communicate effectively with patients regarding appointments, treatment arrangements and administrative queries.
• Ensure patient records, medical histories and consent documentation are accurately maintained.
• Process patient payments, handle financial transactions and complete daily reconciliation.
• Liaise with clinicians, treatment coordinators, dental laboratories and external suppliers.
• Work proactively with the wider team to ensure a smooth and efficient patient journey.
• Follow all practice policies, procedures and confidentiality requirements.
• Maintain a professional, organised and welcoming reception environment.

About You

We are looking for someone who is more than simply a receptionist. We want an individual who understands the importance of the patient experience and can confidently represent a practice providing high-quality implant and private dentistry.

The ideal candidate will have:

• Exceptional customer service skills and a genuine passion for looking after patients.
• A confident, warm and professional telephone manner.
• Excellent communication and interpersonal skills.
• The ability to build rapport and trust with patients, particularly those considering significant dental treatment.
• Strong organisational skills and excellent attention to detail.
• A proactive approach to patient enquiries, appointment management and follow-ups.
• The ability to remain calm, professional and efficient in a busy environment.
• Excellent timekeeping, reliability and a strong work ethic.
• A positive, can-do attitude and willingness to take ownership of responsibilities.
• Strong teamwork skills and the confidence to work independently.
• Good computer literacy and administrative skills.
• Experience handling payments and financial transactions.

Experience in dental reception, implant dentistry or private healthcare would be a distinct advantage, although we are equally interested in candidates from other customer-focused industries who can demonstrate exceptional service standards.

What We Offer

• Full-time or part-time opportunities (3 or 5 days per week).
• Workplace pension scheme.
• Free on-site parking.
• Discounted dental and facial aesthetic treatments.
• Training and professional development opportunities.
• Opportunity to develop knowledge of dental implants and advanced private dentistry.
• Bonus scheme.
• A friendly, supportive and professional team environment.

Join Our Team

This is an excellent opportunity to join a progressive dental practice with a strong emphasis on implant dentistry, private treatments and delivering an exceptional patient experience.

We are looking for someone who is personable, organised, motivated and committed to maintaining the high standards our patients expect.

If you take pride in delivering outstanding customer service and would enjoy being part of a patient-focused dental team, we would love to hear from you.

Please apply with your CV.

Pay: £25,668.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person