Receptionist jobs in Essex

Receptionist/Administrator – NHS GP PracticeJob Summary

We are seeking an experienced Receptionist/Administrator to join our busy NHS GP Practice. This is a key front-line role, providing a professional, efficient and welcoming service to patients while supporting the smooth day-to-day running of the Practice. The successful candidate will work closely with GPs, nurses and the wider Practice team to deliver a high standard of patient care and customer service.

Key Responsibilities

• Welcome patients and visitors in a professional, courteous and friendly manner, providing a high standard of customer service.
• Manage patient appointments, including booking, amending and cancelling appointments using SystmOne.
• Answer telephone calls, respond to patient enquiries and direct messages to the appropriate member of the Practice team.
• Process online patient triage requests, home visit requests and prescription requests in accordance with Practice procedures.
• Complete referrals, correspondence and administrative tasks accurately, ensuring information is recorded correctly within patient records.
• Maintain accurate and confidential patient records while ensuring compliance with GDPR and Practice policies.
• Support clinicians and the wider Practice team with day-to-day administrative tasks.
• Prepare consulting rooms as required and help maintain clean, safe and organised reception and waiting areas.
• Support opening and closing procedures of the Practice.
• Work collaboratively with GPs, nurses and colleagues to provide an efficient and effective service to patients.

Essential Skills & Experience

• Previous experience working as a Receptionist or Receptionist/Administrator within an NHS GP Practice.
• Experience using SystmOne.
• Experience using Accurx.
• Good understanding of NHS General Practice processes, including appointments, patient registration, repeat prescriptions and referrals.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise a busy workload.
• Excellent IT, keyboard and administrative skills.
• High level of accuracy and attention to detail.
• Ability to remain calm, professional and compassionate under pressure.
• A thorough understanding of patient confidentiality and GDPR requirements.
• Ability to work independently and as part of a multidisciplinary team.

What We Offer

• A supportive and friendly working environment.
• Opportunity to work within a dedicated and experienced primary care team.
• NHS Pension Scheme (where applicable).
• Annual leave entitlement in accordance with Practice policy.
• Ongoing professional development and training relevant to the role.

Please note: Previous experience working within an NHS GP Practice is highly desirable. Candidates should have a good understanding of General Practice processes and be confident using clinical systems such as SystmOne and Accurx. Experience in a GP Practice environment will enable the successful candidate to work effectively with minimal training.

This role requires flexibility to meet the operational needs of the Practice. Duties may reasonably change from time to time in line with service requirements.

Job Type: Part-time

Benefits:

• Company pension
• On-site parking

Work Location: In person