Receptionist jobs in Guildford

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTION MANAGER

We are seeking a friendly, organised individuals to join our team as Receptionists at our busy GP surgery in Dorking. This is an excellent opportunity for someone who enjoys working with the public and thrive in a fast-paced healthcare environment. The successful candidate will play a key role in supporting patients and ensuring the smooth running of our reception service.

Our practice operates across two reception areas within the surgery. Reception staff work flexibly across both areas, supporting different clinics and patient flows throughout the day. This helps ensure patients are assisted promptly and allows our team to work together to maintain an efficient and well-organised reception service.

Full training will be provided, and you will be supported by experienced colleagues as you become familiar with the different reception areas and daily processes.

KEY RESPONSIBILITIES

Reception duties

· Greeting patients and visitors in a friendly and professional manner.

· Answering telephone calls and responding to patient enquiries

· Booking, amending and cancelling appointments

· Processing prescription requests in line with practice procedures

· Registering new patients and updating patient records

· Managing incoming and outgoing correspondence

· Liaising with GPs, nurses and other members of the healthcare team

· Ensuring patient confidentiality is maintained at all times

WHAT WE ARE LOOKING FOR

· Excellent communication and interpersonal skills

· Friendly, patient-focused and approachable

· Good organisational and administrative skills

· Ability to multi-task and work well under pressure

· Strong IT skills and attention to detail

· Previous reception or customer service experience preferred

· Experience in a GP surgery or knowledge of systems such as SystemOne would be advantageous but not essential as training will be provided

WHAT WE OFFER

• A supportive and friendly team environment
• Training and development opportunities
• NHS pension scheme
• Discounted parking scheme
• Holiday entitlement in line with NHS guidance

HOURS :

There is one position available

1 x full-time basis, working the following required hours:

• Monday – 7.45am to 6.30pm (10.25 hours)
• Tuesday – 7.45am to 1.30pm (5.75hours)
• Wednesday – 7.45am to 1.30pm (5.75 hours)
• Thursday - 1pm to 6.30pm (5.5 hours)
• Friday-7.45am to 6.30pm (10.25 hours)

Our reception team work a shift pattern to ensure the surgery is fully staffed during opening hours.

Typical shifts will include:

• Morning shift: 7:45am – 1:30pm
• Afternoon shift: 1:00pm – 6:30pm

Some flexibility to cover additional shifts for annual leave and sickness may occasionally be required.

Cover of Extended Access Clinics - evenings 6.30pm -8.30pm - maximum of twice a month, this will be paid at time and a half.

Starting salary is £12.71.

The post is subject to DBS, right to work and an occupation health check.

If you are motivated, reliable and enjoy working in a role where you can make a difference to patients’ experience, we would love to hear from you.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice and Centre guidelines.

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming of the individual, non-judgemental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such as training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and, team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patient’s needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Job Type: Full-time

Pay: From £12.71 per hour

Benefits:

• Company pension

Work Location: In person