Receptionist jobs in Ilford

JOB DESCRIPTION QUALIFIED/TRAINEE DENTAL NURSE/RECEPTIONIST/PRACTICE ADMINISTRATOR

Hours of work: 8.30-5.30pm (no overtime between 8am-6pm). 5 days per week. 1-2 planned late nights per week (Please expect these to be long days). Overtime will be repaid as time off in lieu. No overtime payments due to the current financial constraints. Dental courses occur on Saturdays (1 per month approx.). You will be required to attend the study club events and courses for your education and because they are the means by which you develop an independent relationship with our referrers (which is an essential part of your role)

Period of appointment: Indefinite

Employment type: Employed

Salary: For trainee nurses, salary is minimum wage + a discretionary bonus that could bring your hourly rate up to £14/hr dependent to job performance. £15/hr minimum FOR QUALIFIED DENTAL NURSES. Salary increases with post-reg qualifications e.g. Head nurse (£2/hr extra), Implant Nurse (£2/hr extra), sedation/radiography (£1hr extra each). THE PRACTICE WILL PAY FOR THESE COURSES

Responsibilities: Provision of outstanding patient care within the scope of practice laid down by the General Dental Council. Teaching and supervision of trainee/qualified dental nurses. General practice administration: paperwork, CQC compliance, courses and referrers. Everything that is required to keep the practice running smoothly

In a specialist practice such as ours, we feel that dental nurses are an essential and under-utilised part of a dental practice. Their clinical and academic experience means that they are perfectly placed to practice within their full scope and also perfectly placed to ensure that they help the specialist dentists and practice owners to ensure that the systems designed are implemented so that the purpose of the business is achieved. This hybrid role also gives the candidate more varied experience at work and also ensures that the dental nurse feels like the essential team member that they are.

London Dental Specialists is a specialist, referral dental practice based in central London. We currently accept referrals for periodontics (management of periodontitis, soft tissue grafting, functional and aesthetic crown lengthening), prosthodontics (crowns, veneers and dentures), orthodontics (mainly fixed labial appliances), endodontics (root canal treatments, post/instrument removal, perforation repair) and implant dentistry (implant placement, bone grafting, full arch implants). Our unique selling point is based around management of complex cases where the specialists need to be in very close contact for excellent results.

Purpose of our business:

London Dental Specialists exists to change the lives of our patients and referring dentists by providing the very best dental service available in the world.

Our referring dentists choose us because they know that we understand their world.

What do referring colleagues want:

• Their patients back
• Best treatment outcome
• To be kept informed by emails and letters
• Clinical safety
• Trust in our clinical skill and trust that we will look after their patients ethically when mistakes have been made in general practice.
• Consistency
• On-going support
• To be the obvious choice for referral of complex cases

London Dental Specialists Values. We hold our team accountable for:

A love for dentistry

Being engaging and warm with patients, referrers and each other

Diligence in everything we do

Professional ethics

A desire to really really really want to be at the top of their game

Willingness to adapt and help in all situations.

How do we serve our patients and referrers

Patient has an expectation of price at the point of referral from GDP/first contact with the practice

Understanding of the treatment and the practice they are referred to.

WhatsApp/Facebook groups

Ongoing emails and letters. We aim to contact them once/month.

Monitored via CRM system

Key Objectives of the role

· To be dentists’ assistant in ensuring that all the tasks/objectives above are delivered to the highest possible standards

· Contribution to the delivery of the clinical care described above

· Teaching and supervision of dental nurses particularly ensuring that HTM 01-05 and all written clinical/admin duties are carried out

· Contribution to the practice administration tasks.

· Provision of allthe teaching and mentoring required for excellence in the role

Clinical Duties

1. Excellence in chairside assistance of all the specialists (perio/endo/ortho).

2. Excellence in disinfection and decontamination.

3. Oral hygiene instruction to include regular demonstration of techniques to patients (if you have the appropriate post-registration qualification).

4. Responsibility of the smooth running of all aspects of our surgical clinics with detailed knowledge of equipment, stock control etc

5. Design and manufacture of conventional and implant crowns/bridges

6. Adherence with all the contemporary rules and regulations laid down by statutory bodies such as GDC, CQC etc

Teaching/Supervision Duties

1. Trainee/dental nurses to ensure that tasks are completed as written

2. Supervision of dental nurses

Administration

1. Compliance with HTM 01-05

2. Compliance with all aspects of practice management and life

3. Compliance with policies on patient letters (email/post/signature). You must also ensure that these are sent by 6pm on the outside.

4. Stock control

5. Dental Courses

6. Supervision of nurses

7. Audits (in conjunction with Steff): radiography, disinfection/decontamination (IPS), antibiotics etc

Mentorship/Continuing Professional Development.

The practice owner (Ope Sodeinde) is happy to provide all the one-on-one teaching required to provide help a new member of the team. I will provide this teaching at the end of the working day. Please be aware that I will want you to do some studying before we have the teaching session. You will not be paid for this extra time. We run study clubs for dentists and hygiene/therapists every 3 months which you are strongly encouraged to attend. They occur every 3 months and you will learn a lot from this and get CPD. I also run modular restorative courses for dentists covering various aspects of restorative dentistry. You are also welcome/required to attend these (depending on your experience). You will not pay to attend any CPD courses and you will not be paid for your time on these courses because they are CPD. At some point in the future, you will have covered all the topics and your presence at the course maybe required for the smooth running of the course. You will be paid for this because you are working and learning at the same time.

Job Type: Permanent

Pay: £25,396.80-£29,120.00 per year

Benefits:

• Company pension
• Employee discount
• Private dental insurance
• Private medical insurance

Ability to commute/relocate:

• London NW1 8UR: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person