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    • With 16 versatile meeting and event spaces, we host everything from corporate conferences and gala dinners to spectacular weddings and celebrations.
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Receptionist
Mercure Blackburn Dunkenhalgh Hotel & Spa
Accrington
Full-time
Apply now

Job details

Pay information not provided
Full-time
Weekend availability, Day shift
Accrington

Full job description

Job Ref: PRO1261
Branch: Mercure Blackburn Dunkenhalgh Hotel Spa
Location: Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: variable over 7 days
Hours per week: 40
Posted date: 10/09/2026
Closing date: 30/11/2026


We are searching for an engaging and resourceful Hotel Receptionist to join our team. Our Hotel Receptionist will act as the face ofthe hotel and must display exceptional verbal communication skills. Along with greeting guests and informing them of room rates and other details, duties include managing reservations, performing check-in and check-out tasks, and corresponding with the cleaning staff. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, people-facing role.

Objectives of this role

  • Act as a face of the hotel while greeting guests in a polite and professional manner
  • Supervise daily tasks for all front desk operations
  • Respond to guest questions and concerns
  • Assist guests in a professional and timely manner
  • Promote a positive and polite work environment
  • Offer five-star customer service to all guests

Responsibilities

  • Follow check-in and check-out procedures for hotel guests
  • Answer phone calls and book reservations
  • Make plans for guests as requested
  • Upsell hotel packages when appropriate
  • Communicate with other hotel staff members to ensure smooth operations
  • Track and update general supply inventory

Skills and qualifications

  • Strong verbal and written communication skills
  • Exceptional customer service skills
  • Problem-solving mindset
  • Outstanding professionalism
  • Ability to multitask and excel in a fast-paced environment
  • Ability to work well with others

Preferred qualifications

  • Hospitality work experience
  • Knowledge of property management systems and hotel reservation software
  • Flexible weekend, nighttime, and long-hour availability
  • Proficiency in a second language or multiple languages

Mercure Blackburn Dunkenhalgh Hotel Spa

At Mercure Blackburn Dunkenhalgh Hotel Spa, we believe a great career starts with feeling valued, supported and inspired every single day.
We're passionate about creating memorable experiences for our guests, and that starts with creating a great experience for our people. Whether you're launching your hospitality career or taking the next step, you'll be part of a welcoming team where your ideas matter, your development is supported and your contribution is recognised.
No two days are the same. You'll have the opportunity to learn new skills, build meaningful relationships and make a real impact while working in one of Lancashire's most iconic hotel and spa destinations.
Our hotel offers 175 beautifully appointed bedrooms, The Cameo Restaurant serving breakfast, lunch and dinner seven days a week, alongside our busy lounge bar and outdoor terrace. With 16 versatile meeting and event spaces, we host everything from corporate conferences and gala dinners to spectacular weddings and celebrations. Our Health Club Spa, complete with a swimming pool, gym and eight treatment rooms, gives guests the perfect place to relax while giving our team the opportunity to work across one of Lancashire's most diverse hospitality operations.
If you're someone who enjoys working with people, loves being part of a team and wants to grow in an environment that celebrates individuality, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
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