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Hotel Receptionist
Saltmoore
·
3.0
Sandsend Road, Whitby YO21 3SR
£26,622 - £28,727 a year
Full-time
Apply now

Job details

Here’s how the job details align with your profile.

Pay

£26,622 - £28,727 a year

Job type

Full-time

Shift and schedule

Weekend availability
Holidays

Benefits

Pulled from the full job description
Referral programme
Annual leave
Employee discount
Free parking
On-site parking

Full job description

About Saltmoore......

Nestled between the wild North Sea and the heather-draped moors, our name Saltmoore serves as a literal and evocative reflection of these two distinct yet harmoniously intertwined landscapes. The 19th century estate has been completely reimagined, redefining luxury hospitality. Saltmoore is a wellness-led sanctuary, providing guests with a sense of place. A place where we embrace the passing of time, and let the wild tide lead the way.

Following our successful opening year, and with the business expanding as we prepare for the season, we are excited to announce that we are looking for enthusiastic and dedicated individuals to join our team. Part time and full time positions are available - please contact us to discuss your availability.

About you and the Hotel Receptionist role

  • Welcome guests warmly and complete check-in and check-out procedures efficiently
  • Provide information about hotel facilities, services, and local attractions
  • Handle guest enquiries, requests, and complaints promptly and professionally
  • Ensure high standards of customer service are delivered at all times
  • Manage room bookings via phone, email, and online systems
  • Process cancellations, amendments, and group bookings accurately
  • Maintain accurate guest records and update the property management system
  • Take payments, process invoices, and reconcile daily transactions
  • Maintain exceptional levels of customer service throughout the guests journey
  • Be highly organised with the ability to prioritise workloads
  • Work closely with other departments and teams to deliver a seamless service
  • Have great communication with all staff and guests alike

Essential Skills & Attributes

  • Excellent communication and interpersonal skills
  • Professionalism and excellent attention to detail
  • Strong organisational skills
  • Ability to multitask and work well under pressure
  • Professional appearance and positive attitude
  • Enthusiastic attitude with a willingness to learn
  • Reliable, respectful and punctual
  • Forward thinking and problem solving
  • Strong knowledge of computer systems and software such as Microsoft suite and Outlook desirable

Experience

  • Ideally 1 year experience in a hotel reception or similar customer-facing role (preferred but not essential)
  • Experience in hospitality or customer service is advantageous

The position will work on a shift pattern, working 40 hours over any 5 of 7 days, including weekends and bank holidays. Hours will be between 7am-10pm.

Benefits

- Competitive pay with annual pay reviews
- Package is equivalent to up to £28,727.00 per annum including expected tronc and holiday pay based on 40 hours
- Share of Service Charge to all employees paid monthly
- Additional holiday entitlement based on length of service
- Employee Referral Scheme – opportunity to earn £100 with each successful recommendation
- Employee discount on Food and Beverage outlets, Spa Treatments and Spa products.
- Employee discounted Room Rate of £50 per night
- Friends and Family discounted Room Rate of £75 per night
- Training and Development opportunities
- Employee recognition with Employee of the Month awards
- Uniform
- Free Parking
- T&Cs apply to some employee benefits

Apply

Send your application today. Due to high volume of applications, if you do not hear back within 14 days, on this occasion your application has been unsuccessful. Travel to and from Saltmoore is essential.

We are committed to applying equal opportunities throughout our recruitment process. Saltmoore’s objective is to ensure that individuals are selected, and otherwise treated solely based on their relevant aptitudes, skills and abilities. If you require any reasonable adjustments to be made to the recruitment process, please state this on your original application or covering letter.

Recruitment Privacy Notice
We collect and process your personal data for the purpose of managing our recruitment process, including reviewing applications, arranging interviews or trial shifts, and assessing suitability for employment. Your information will only be shared with managers involved in the hiring process and will be handled securely in line with UK data protection laws. If your application is unsuccessful, your data may be retained for up to 6 months before being securely deleted.
If you have any questions about how your data is handled, please contact our People Operations team for our full policy.

Job Type: Full-time

Pay: £26,622.00-£28,727.00 per year

Benefits:

  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme

Experience:

  • hotel reception : 1 year (preferred)

Work Location: In person

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