Receptionist jobs in Newcastle upon Tyne

About us

William Purves has been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly personal service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.

The Role

As an Administrator within William Purves you will based between our Ashington Hub and our Morpeth branch office. You will work as a sole branch administrator within our Morpeth office Monday to Wednesday and as part of a team within our Ashington office Wednesday to Friday.

You will approach every interaction with care, dignity, and attention to detail, ensuring families feel supported and respected throughout their experience. Guided by our core values of compassion, dedication, integrity, and respect, you will take pride in delivering a consistently high‑quality service to both families and colleagues

Job description

• Answering and directing calls as required.
• Dealing with visitors face-to-face, confidently and courteously.
• Conducting client viewings as required.
• Operating as part of a team and liaising with clients in support of the Funeral Director to ensure the effective organisation of funerals.
• Work with our Funeral Directors to ensure all administration is processed efficiently.
• Liaise with all network offices to ensure good communication.
• Updating data bases and paper systems.
• Preparing newspaper notices.
• This role will involve periods of lone working.

Personal values and attributes

• All our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.
• A kind, caring and compassionate nature.
• Be an effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and a variety of stakeholders.
• Previous experience in a customer facing role.
• Excellent attention to detail.
• Organisational skills and the ability to successfully multi-task and prioritise workload.
• Manage own time effectively and take ownership of projects and tasks.
• Awareness of client confidentiality, information security and data protection.

Salary and Benefits Offered

• Monday - Friday, 9 - 5.
• Pro-rated starting salary of £23,725 with a raise to £24,468 after 6 months review
• 8% employer pension contribution
• Enhanced annual leave
• Professional and personal development training opportunities
• Uniform Allowance

Additional Information

If your application is successful, we will perform background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks.

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Health & wellbeing programme
• Life insurance
• Sick pay

Ability to commute/relocate:

• Ashington NE63 8PR: reliably commute or plan to relocate before starting work (required)
• Morpeth NE61 1BH: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)
• Administrative: 1 year (required)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Job Type: Full-time

Pay: From £23,725.00 per year

Benefits:

• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay

Experience:

• Customer service: 1 year (preferred)
• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person