Receptionist jobs in North East Region

We are looking for an experienced Hotel Receptionist to join our team at Langley Castle Hotel.

Set within a unique 14th-century castle in the beautiful Northumberland countryside, Langley Castle is a busy 4-star hotel where providing a high standard of personal service is at the heart of what we do.

The Role

As a Hotel Receptionist, you will be responsible for providing a professional and welcoming service to our guests whilst ensuring the smooth running of the reception operation.

Your duties will include:

• Welcoming guests and completing check-in and check-out procedures.
• Handling reservations, amendments, cancellations and booking enquiries.
• Answering telephone calls and responding to guest emails.
• Processing payments and maintaining accurate guest records.
• Providing information about the hotel and local area.
• Liaising closely with housekeeping, restaurant, maintenance and management teams.
• Dealing confidently with guest requests, problems and complaints.
• Resolving issues wherever possible and knowing when matters need to be escalated to management.
• Managing busy periods while maintaining a calm and professional approach.
• Dealing with unexpected situations and changing priorities throughout the shift.
• Ensuring all reception procedures, security and cash-handling requirements are followed.
• Maintaining accurate records and completing general administrative duties.
• Ensuring the reception area and entrance provide a welcoming first impression.
• Assisting other departments when required as part of the wider hotel team.

What We Are Looking For

Previous hotel reception experience is essential

We are looking for someone who:

• Is confident dealing with guests
• Can remain calm and professional when under pressure.
• Is able to think on their feet and use their own initiative.
• Has excellent communication and customer service skills.
• Is organised and able to manage several tasks and priorities at once.
• Understands that hospitality does not always follow a predictable routine.
• Is reliable, well presented and professional.
• Works well as part of a team but is equally comfortable working independently.
• Has good computer skills and experience using a hotel PMS or booking system.
• Takes pride in delivering a genuinely personal service to guests

What We Offer:

• Share of tips (up to £3000 p/a)
• Opportunities for growth and career progression within the hotel
• Staff meals on duty
• Employee discounts across F&B
• Supportive and welcoming team environment

We are particularly interested in candidates who understand that being a good receptionist is about much more than checking guests in and answering the telephone. It requires judgement, patience, resilience and the ability to deal with problems positively while still providing excellent service.

Expected hours: 40.0 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Ability to commute/relocate:

• Hexham NE47: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person