Receptionist jobs in North Lanarkshire

Overview
We are seeking a professional and welcoming Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an exciting opportunity to work in a dynamic hospitality environment, contributing to memorable guest experiences. Fluency in multiple languages and previous hotel experience are highly desirable to enhance guest interactions and service quality.

Responsibilities

• Greet guests warmly upon arrival and assist with their check-in and check-out procedures
• Manage reservations efficiently using the hotel management system
• Provide guests with information about hotel facilities, local attractions, and services
• Handle guest enquiries via phone, email, or in person with professionalism and courtesy
• Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards
• Process payments accurately and issue receipts or invoices as required
• Address guest concerns promptly, escalating issues when necessary to ensure guest satisfaction
• Maintain a tidy and organised reception area at all times
• Uphold hotel policies and procedures to ensure safety and security for all guests and staff

Requirements

• Previous experience in a hotel or hospitality environment is preferred but not essential
• Excellent communication skills, including strong phone etiquette
• Multilingual or bilingual abilities are highly advantageous for serving diverse guests
• Demonstrated guest service skills with a friendly, approachable demeanour
• Organised with the ability to multitask efficiently in a fast-paced setting
• Professional appearance and behaviour at all times
• Flexibility to work shifts as required, including evenings, weekends, or holidays if needed
• Knowledge of hospitality software systems is beneficial but not mandatory

This position offers an engaging environment where your interpersonal skills can shine while delivering outstanding service to our valued guests.

Job Types: Full-time, Part-time, Permanent

Pay: £12.71-£13.00 per hour

Benefits:

• Company events
• Employee discount
• On-site parking

Experience:

• reception: 2 years (required)

Language:

• English (required)

Work Location: In person