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    • Maintaining good communication and working relationships with all departments to ensure excellent service delivery across the hotel.
    • Checking in all guests efficiently, answering and resolving guest enquires and checking out i.e. assigning rooms, handling special requests (cots, spare beds,…
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    • HOURS: Part-time position based on 3 - 4 days out of 7, including weekend work.
    • Shift patterns are varied, early morning/daytime and evenings).
    • Assisting with ad-hoc office tasks and supporting other team members as needed.
    • Handling incoming and outgoing mail & couriers worldwide.
    • Ability to adhere to policies, procedures and practice protocols working within codes of practice and guidelines.
    • Sound planning and organising skills;
    • This role supports our operations by providing by creating a welcoming environment for visitors and callers. and administrative support.
    • FULL-TIME AND PART-TIME SHIFTS AVAILABLE*.
    • HOURS: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.
    • Reservation Management: Handle guest enquiries and make room reservations over the phone, through email, or in person.
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    • HOURS: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work.
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Hotel Receptionist
IVANHOE HOTEL
Belfast BT8 8EU
Up to £12.71 an hour
Part-time
Apply now

Job details

Up to £12.71 an hour
Discounted or free food, On-site parking
Part-time
Weekend availability, Nights as needed
Belfast BT8 8EU

Full job description

Receptionist

Ivanhoe Hotel is an award winning 29 bedroom hotel, located on the outskirts of Belfast. The hotel owners, the Maguire family, have reinvested extensively in the property in recent years, resulting in a spacious, stylish restaurant, two large, beautifully designed function areas and a range of modern bedrooms with every comfort our visitors require.

Are you a motivated, proactive person who cares deeply about creating great guest experiences? Do you take personal pride in supporting and managing your team, helping them to deliver excellent customer service? If so, we would welcome you to apply for the position of part-time Receptionist.

As Receptionist you will have a fully flexible approach as working patterns will include days, evenings, nights and weekends as required. Reporting to Donna Maguire, our Front Office Manager, you will feel comfortable working as part of our close knit team and independently.

Your responsibilities:

As the face of Ivanhoe Hotel, this role includes but is not limited to:

  • Ensuring each guest receives an exceptional experience at the Ivanhoe Hotel from check in to departure and everything in between
  • Managing all arriving guests pre-stay and in-stay requirements
  • Management of all additional guest service requirements including accommodation, restaurant and all other bookings
  • Ensuring all guest extras and upsells are delivered to an excellent standard
  • Overview of all guest charges and payments according to services provided
  • Reviewing guest satisfaction levels and feedback, focusing on continued enhancement of the guest experience while resolving all customer complaints
  • Ensuring that occupancy is maximised while promoting the services available in the Ivanhoe Hotel
  • Maintaining good communication and working relationships with all departments to ensure excellent service delivery across the hotel

What do we need from you?

  • At least 2-3 years’ experience in a similar role within a customer facing role delivering exceptional experiences for your customers
  • Proven track record of providing exceptional customer care
  • High level of IT proficiency and knowledge of property management systems
  • Excellent communication, presentation and interpersonal skills.
  • Ability to think on your feet, to make decisions, solve problems and take responsibility
  • Good organisational skills so you’re prepared for every occasion

Job Type: Part-time

Pay: Up to £12.71 per hour

Benefits:

  • Discounted or free food
  • On-site parking

Experience:

  • Customer service: 1 year (required)

Work Location: In person

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