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Job Post Details

Care Navigator/Receptionist
Botesdale Health Centre
1, Back Hills, Diss IP22 1DW
£13.45 an hour
Temporary, Part-time
Apply now

Job details

£13.45 an hour
Sick pay, Free parking, Company pension, Free flu jabs, On-site parking
Temporary, Part-time
1, Back Hills, Diss IP22 1DW

Full job description

Are you a compassionate and organised individual with excellent communication skills? Join Botesdale Health Centre as a Care Navigator and become a vital part of our dedicated team, ensuring our patients receive the right care, at the right time.

At Botesdale Health Centre, we pride ourselves on providing high-quality medical care in a friendly, courteous, and professional manner. As a Care Navigator, you will be at the forefront of our patient services, working across various touchpoints to guide and support our patients through their healthcare journey.

Key Responsibilities:

  • Patient Engagement: Serve as the first point of contact for patients, dealing with enquiries both on the phone and at the reception desk, providing a high-quality and responsive customer care service.
  • Referral Management: Process all referrals sent from GPs, efficiently utilising the NHS e-Referral Service (e-RS). This includes submitting urgent referrals, such as two-week-wait (2WW) referrals, recording e-RS references in clinical records, and tracking their progress to ensure timely patient care.
  • Triage Hub Operations: Play a crucial role within our Triage Hub, reviewing online consultation submissions, assessing urgency (categorising as Emergency, Urgent, Routine, Self-care/advice, or Signpost), and identifying any red-flag keywords or safeguarding indicators.
  • Patient Communication & Coordination: Contact patients to explain triage outcomes and confirm care plans. Coordinate with the team in the triage hub to book appointments based on urgency, modality, and clinician, ensuring patient agreement and providing clear next steps and safety-netting advice.
  • Information Governance & Confidentially: Adhere strictly to patient confidentiality at all times, only accessing patient data necessary for your role using your own login, and never discussing patient information in public areas. Report any suspected unauthorised access or confidentiality breaches immediately.
  • Safety & Escalation: Identify potentially serious problems and escalate concerns to the appropriate clinician without delay.

About You:

Essential -

  • Exceptional communication skills, both verbal and written, with the ability to convey information clearly and empathetically to patients, even in challenging situations.
  • Strong organisational and administrative abilities, with keen attention to detail.
  • Proven experience in a patient-facing role, ideally within a healthcare setting.
  • A clear understanding and commitment to patient confidentiality, data protection (UK GDPR).
  • Ability to work effectively under pressure, prioritise tasks, and manage a high volume of patient interactions.
  • Ability to follow established protocols and procedures meticulously.
  • A compassionate and patient-centred approach to care.

Desirable -

  • Experience in using clinical systems (e.g. EMIS, Anima, e-RS) and online consultation platforms.

Why Join Us?

At Botesdale Health Centre, you will be part of a supportive and forward-thinking team dedicated to making a real difference in our community. We offer a rewarding role where your skills will be highly valued, contributing directly to positive patient outcomes.

We are an equal opportunities employer and welcome applications from all backgrounds in line with the Equality Act 2010.

We are committed to safeguarding and promoting the welfare of children and vulnerable adults. All appointments are subject to appropriate pre-employment checks, including DBS clearance.

This position is temporary contract until July 2027. There might be a possibility of a permanent contract after this.

How to Apply:

Please submit your CV and a covering letter outlining your suitability for this role to laura.green63@nhs.net.

Hours:

Wednesday – 8.30am to 18.00pm (1 hr lunch break)

Friday – 8.30am to 18.00pm (1 hr lunch break)

Pay: £13.45 per hour

Expected hours: 17.0 per week

Benefits:

  • Company pension
  • Free flu jabs
  • Free parking
  • On-site parking
  • Sick pay

Experience:

  • GP surgery: 1 year (preferred)

Work Location: In person

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