Receptionist jobs in Sussex

Dental Receptionist – Private Dental Practice (2 positions)

Days: Monday, Tuesday, Friday (Job 1)

Wednesday, Thursday (Job 2)
Hours: 8:15am - 5:15pm
Start date: ASAP
Pay: £14 per hour

About Us

The Hollies Dental Surgery is a long-standing private dental practice in Uckfield which has recently come under new ownership and is entering an exciting period of growth and modernisation.

We have a loyal patient base built over many years, while the practice itself is moving forward with new technology, digital systems, modern workflows and an increasing focus on high-quality private and cosmetic dentistry.

We are a small, friendly and ambitious team, and we are now looking for an experienced dental receptionist who wants to become an important and dependable part of the practice as we continue to grow.

This is not simply a role answering the telephone and booking appointments. Reception is central to how our practice runs, and we need someone who understands the responsibility that comes with managing a busy dental front desk.

The right person will be someone we can rely on, who takes ownership of their role, follows systems carefully and enjoys being part of a practice that is continually developing.

The Role

You will be the first and last point of contact for our patients and a key link between the clinical team, patients and the day-to-day running of the practice.

The role can be extremely busy, so you must be comfortable managing several things at once while remaining calm, accurate and welcoming.

You will work closely with the principal dentist and lead nurse and will be trusted with significant responsibility for the smooth running of reception.

This includes opening and closing the practice, completing daily reception and compliance checks, managing the diary, handling patient enquiries and ensuring tasks are followed through rather than left unfinished.

We are looking for someone who wants to properly learn the role, understand our systems and grow with the practice, rather than someone looking for a low-responsibility job to fit around other commitments.

Responsibilities

Your responsibilities will include:

• Welcoming patients and creating a warm, professional first impression
• Managing a busy appointment diary accurately and efficiently
• Answering telephone calls, emails and patient enquiries
• Booking, moving and coordinating appointments appropriately
• Taking payments and dealing confidently with patient account queries
• Supporting patients through their treatment journey
• Communicating treatment-related information provided by the clinical team
• Coordinating closely with dentists, nurses and hygienists
• Opening and closing the practice when required
• Completing daily opening, closing and reception checklists
• Keeping on top of digital administrative and compliance tasks
• Monitoring and completing outstanding reception tasks
• Updating patient records accurately
• Scanning and digitising remaining historic patient records where required
• Encouraging patient reviews and helping us maintain a high standard of patient experience
• Taking part in training and implementing new processes as the practice develops
• Supporting the wider growth and organisation of the practice

We use CareStack dental practice software. CareStack experience would be helpful, although training can be provided.

Our systems and compliance processes are predominantly digital, so being genuinely comfortable working on a computer is very important.

What We’re Looking ForEssential

• Previous experience working on reception within a dental practice
• Strong computer skills and confidence using digital systems
• Ability to work across multiple screens, browser tabs and systems at the same time
• Ability to multitask and prioritise effectively in a busy environment
• Excellent organisation and attention to detail
• Ability to retain training and follow established processes consistently
• Reliable and able to work independently once trained
• Confident and professional telephone manner
• Warm and welcoming with patients
• Comfortable taking responsibility and seeing tasks through to completion
• Calm under pressure
• Punctual and dependable
• Willing to participate in ongoing training as the practice develops

Desirable

• Experience using CareStack or another dental practice management system
• Experience in a private dental practice
• Experience discussing treatment plans, payments or finance with patients
• Familiarity with dental terminology and common dental treatments

The Type of Person Who Will Thrive Here

You will probably enjoy this role if you are someone who:

• Likes being busy and having responsibility
• Naturally notices what needs doing rather than waiting to be asked
• Enjoys organisation and keeping on top of tasks
• Is confident with technology
• Can switch between a phone call, a patient at the desk, the appointment book and an administrative task without becoming overwhelmed
• Takes pride in accuracy
• Learns systems and applies them consistently
• Enjoys getting to know patients and providing excellent service
• Wants to be part of a practice that is progressing rather than simply maintaining the status quo
• Is happy to undertake training and continue developing
• Wants to become a trusted and valued member of a small team

Because we are a small practice, reliability matters enormously. Every member of the team has an important role and we need someone who takes genuine ownership of theirs.

The practice is continuing to invest, modernise and grow, so there will be plenty to learn. For the right person, this is an opportunity to join at an exciting stage and become a key part of where the practice goes next.

Appearance

We do not currently provide a reception uniform, but a smart and professional appearance appropriate for a private dental practice is expected.

How to Apply

Please send your CV together with a short message telling us:

• Your previous dental reception experience
• Which dental software you have used
• What you enjoy about working in dental reception
• Why this particular role appeals to you

Please email:

info@theholliesdental.com

Please note: previous dental reception experience is required for this position.

We look forward to hearing from you.

Job Types: Part-time, Permanent

Pay: £14.00 per hour

Application question(s):

• Briefly describe your previous dental reception experience, including the main responsibilities you handled.

Experience:

• Dental receptionist/Dental Nurse: 1 year (required)

Work Location: In person