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    • Answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings.
    • Medicash healthcare cashback plan – includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology.
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    • Sports Massage, Deep Tissue, Reflexology, Hot Stone, Cupping Therapy, Lymphatic Drainage, Swedish, Pregnancy Massage.*.
    • Expected hours: 20 – 30 per week.
    • Healthcare package to include dental, optical, physiotherapy and reflexology (level of cover increasing after 5 years of service).
    • Hold a professionally recognised qualification, such as an NVQ Level 3 (or equivalent) in a relevant therapy or wellness discipline.
    • You will lead and manage multiple digital platforms across Hero UK&I, owning the DE app global strategy and optimisation, overseeing digital product delivery,…
    • Our Staffroom Committee organises regular social events, and individual members of staff have organised yoga classes and reflexology on site.
    • Perform consecutive 30, 45,60, 90-minute quality massage therapy sessions.
    • Design specific sessions based on client’s individual needs.
    • Our clinics cater to both men and women, offering a wide range of therapeutic massages, including Deep Tissue, Swedish, Pregnancy, Reflexology, Sports, and…
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    • Carrying out treatments as training progresses (e.g. reflexology, aromatherapy).
    • You will work alongside experienced therapists, learning a range of holistic…
    • Healthcare benefits - Free optical, dental, physiotherapy, podiatry treatments, osteopathy and reflexology.
    • Lifestyle and leisure discounts for the gym, leisure…
    • We are seeking a skilled Self Employed Massage Therapist (or similar wellness therapist) to join our skin, laser & wellness team on a fixed weekly/monthly…
    • Our Staffroom Committee organises regular social events, and individual members of staff have organised yoga classes and reflexology on site.
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    • Pregnancy and/or reflexology training and certification.
    • Deliver a variety of massage treatments, including holistic, Swedish, deep tissue, and other…
    • Our Staffroom Committee organises regular social events, and individual members of staff have organised yoga classes and reflexology on site.

Job Post Details

Reservations Agent - job post

The Langham London
4.0 out of 5 stars
London W1B 1JA
£28,000 - £33,000 a year - Full-time

Job details

Pay

  • £28,000 - £33,000 a year

Job type

  • Full-time

Location

London W1B 1JA

Benefits
Pulled from the full job description

  • Referral programme
  • Employee discount
  • Sick pay
  • Life insurance
  • Company pension
  • Canteen

Full job description

Reservations Agent

Reservations

The Langham, London; Europe’s first Grand Hotel is currently recruiting for Reservations Agent to join our talented Reservations team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

In the role of Reservations Agent, your key focus will be to:

  • answer all incoming Reservation enquiries, to the agreed departmental standard, and wherever possible to convert them to bookings
  • input reservations into SHIJI system, ensuring all details are accurate and complete in line with the agreed departmental standard.
  • ensure all system traces are actioned on a daily basis
  • ensure all 'no-shows' from the previous night are followed up and charged accordingly
  • perform general office duties such as photocopying, scanning, filing as and when required

ABOUT YOU

  • excellent customer service skills and ability to build the rapport with guests
  • ability to produce work with a high degree of accuracy and attention to detail
  • strong organisational and administrative skills
  • strong computer skills; all Microsoft Office packages and working knowledge of Property Management Systems, such as Opera or SHIJI is essential.
  • great team player attitude
  • positive attitude

YOUR BENEFITS

Financial Wellbeing

  • Discretionary Service Charge
  • 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
  • Access to Wagestream – a salary advance benefit
  • Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
  • Discounted accommodation at The Langham, London for you and your family
  • Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
  • Up to £750 Recommend a Friend referral bonus
  • Seasonal Travelcard loan
  • Health Cash Plan (the hotel covers the cost of Level 1 access)
  • Company pension plan
  • Life insurance
  • Discounts in various high street and online shops

Mental Wellbeing

  • Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
  • Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
  • 2 staff parties per year and several colleague social and community events
  • Access to the Employee Assistance Programme by Hospitality Action (24/7)
  • Access to Qualified Mental Health First Aiders on site
  • Most Valued Colleague of the Month and Year Awards
  • Long Service Awards

Physical Wellbeing

  • Free meals on duty in our Staff Restaurant
  • Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
  • Enhanced Sick Pay
  • Eye test vouchers
  • Cycle2Work scheme
  • Subsidised regular Back Massage, Reflexology & C
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