Do you want to make a difference to the lives of refugees, asylum seekers and vulnerable migrants? You could help them to draw on their own strengths to cope with crisis and to rebuild their lives. The British Red Cross is a volunteer led organisation and the UK’s largest independent provider of services and support for refugees and people seeking asylum. Our Casework volunteers work one-to-one with refugees, asylum seekers and vulnerable migrants at a time which many will find difficult and distressing. We help to make sure people have choices and opportunities available to them to move forward with their lives in a new country. We would like you to: - Be available to volunteer on a regular basis. - Be available Friday 9:30am to 2pm. - Be able to speak Arabic, Tigrinya, Farsi or Kurdish is beneficial but not essential. - Be able to commit to volunteering for a minimum of 6 months. We would be particularly interested to hear from you if you have experience of being a refugee or asylum seeker. *Due to the nature of this role, applicants must undergo Disclosure & Barring Service (DBS) check. Applicants will be asked to provide ID documents in support of the DBS check.* Diversity is something we celebrate. We want you to be able to bring your authentic self to the Red Cross and feel that you belong. We want to create an inclusive environment, and promote and spread the power of kindness. As part of creating an inclusive space we have an expenses policy that prioritises volunteers not being out of pocket for expenses linked to your role. If up front costs are difficult, you can speak to your volunteering manager about this to find alternatives. We welcome refugees, asylum seekers and others currently in the UK to volunteer with us. We want volunteering to be accessible to everyone. **Health and Safety Statement** We take an individual approach to ensuring your safety. We may ask you to complete a simple risk assessment and will also have a conversation with you to discuss and identify any adjustments you may need. *Unfortunately, we can’t accept applications from 15 – 17-year-olds for this role. Please get in touch and we can support you to find another role in your area.* If you have any questions before applying, please contact us at [volunteerrecruitment@redcross.org.uk](url)

Why we want you: Are you passionate about supporting people in crisis? We are looking for empathetic and professional casework volunteers to help people access the vital services and opportunities they need. You will enjoy being part of a supportive team, working to a high level of accuracy and attention to detail and dealing with complex and personal information. Due to the intensity and complexity of parts of our services, it is essential that our casework volunteers work to the highest standards so that we can provide a safe, high quality and effective service.

Tasks: Giving one to one support to people e.g. advice on accommodation and healthcare

Leading sensitive and comprehensive conversations and interviews with people to assess their needs

Agreeing a plan of action to help people access their rights and entitlements

Using your Red Cross training to give emotional support to adults and children

Maintaining client databases

Referring people to other support services e.g. mental health and loneliness support

Working effectively with interpreters as well as people from the Home Office and other charities

Identifying and responding appropriately to safeguarding and protection issues

Skills: Strong communication skills and empathetic about the situation and needs of refugees, asylum seekers and vulnerable migrants

Able to volunteer in a multicultural environment

Emotionally resilient as you may need to deal with challenging or difficult situations

Previous experience of face to face client work or casework would be helpful

Speak English; knowledge of another language would be helpful (particularly one used in the current local refugee population)

Keep the people we support at the heart of what you do

Willing to complete a criminal record check

Benefits: Meet new people and be part of a supportive and inclusive team

A great opportunity to develop your existing skills and gain new ones

All training and induction for the role (there is no charge for training)

Reasonable pre-agreed travel expenses

An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a difference to people’s lives

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