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Double Tree by Hilton London Greenwich is looking for an Assistant Night Manager to join the team .

The Assistant Night Manager supports the Night Manager in overseeing hotel operations during the night shift, ensuring guest safety, satisfaction, and security. Assist in managing the front desk team, addressing guest inquiries and concerns, processing night audits, and ensuring smooth overnight operations across all departments.

Why join the Hilton family as Assistant Night Manager?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all.

We are committed to an equitable and inclusive workforce. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

“It’s your world” –Your next role could be Front Office Manager or why not move into a different department like Front Office, Accounts or Human Resources in over 100 different countries

Benefits:

• Contributory Pension Scheme
• Worldwide Travel Perks - Go Hilton Team Member travel program 'Go Hilton' is a leisure travel discount program for eligible Hilton Team Members and their authorized family and friends. Eligible participants can take advantage of special room rates and other perks. Plus a 50% discount at participating hotel restaurants when staying with Go Hilton rates.
• 28 days holidays including bank holidays and can increase dependent of years of service.
• Complimentary meals on duty and uniforms provided.

The main responsabilities of the Assistant Night Manager include:

• Assist the Night Manager in overseeing operations to ensure high standards for guest arrivals and departures.
• Welcome and depart guests promptly, ensuring a memorable experience.
• Proactively address and resolve guest concerns, preventing future issues.
• Support team members in handling guest requests and inquiries to ensure positive outcomes.
• Manage check-in/check-out procedures and complete night audit tasks to ensure a seamless guest experience.
• Collaborate with Guest Services Managers to ensure accurate arrivals, special requests, and billing.
• Maintain up-to-date guest profiles in the PEP and capture guest preferences.
• Take charge of hotel operations during the night shift, providing leadership and support to the team.
• Ensure consistent adherence to established processes, systems, and standards
• Ensure compliance with fire, health, and safety regulations, following all necessary procedures.
• Enforce security measures for guest data, valuables, cash, and equipment, ensuring strict adherence to procedures.
• Ensure accurate guest balances, room credits, and compliance with credit/deposit control policies.
• Oversee system backups and maintenance in alignment with standard policies.

Ideal Candidate:

• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift pattern through weekdays and weekends.
• As Assistant Night Manager, you are able to work 5 days per week, including weekends and bank holidays.

Preferred Qualifications:

• Experience of night management or supervisory roles.
• 1st Aid at Work.

To apply for this role

We are looking to fill this job as soon as possible and aim to come back to you within the next 2 weeks. If you are successful, you will be invited for an interview. If you do not hear from us in the next 2 weeks, then unfortunately your application would have been unsuccessful on this occasion.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Job Types: Full-time, Permanent

Pay: £28,840.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Experience:

• Front Office Hotel : 1 year (required)

Work Location: In person