This role goes beyond writing programmes and check-ins. Our coaches manage a large online client portfolio (typically 70 VIP 1-1 clients). This role requires strong organisation, prioritisation and the ability to maintain high-quality support across multiple conversations, daily drive engagement and results, and contribute to the growth of the business through client success, retention and KPI performance.

Successful coaches in this role combine exceptional coaching ability with commercial awareness, consultative sales confidence, and the ability to perform in a high-accountability environment.

You will be joining a team of experienced, caring and results-driven coaches who are committed to delivering exceptional service and life-changing results for our clients.

About the Role

As a Body Smart Coach, you will take ownership of a client portfolio and guide them through their health and fitness journey.

You will deliver structured coaching, accountability, and education to help clients achieve sustainable results across their fitness, nutrition, and lifestyle.

Our coaches take a proactive approach to client success, identifying challenges early, re-engaging clients when motivation drops and guiding clients through long-term coaching relationships and renewals.

You will also support the business's growth by speaking with prospective clients and helping them understand how Body Smart coaching can help them achieve their goals.

This role requires strong communication skills, excellent organisation and the ability to balance high-quality coaching with commercial awareness and performance expectations.

Key Responsibilities

Coach a portfolio of clients through our online coaching platform
Deliver daily, weekly and monthly client communication and accountability
Provide evidence based guidance on nutrition, training, mindset and habits
Create personalised training programmes suited to the client's goals and environment
Manage a consistent client workload of up to 70 VIP 1 to 1 clients, including client administration, onboarding, progress tracking and coaching delivery
Achieve agreed coaching KPIs related to client success, buy in and retention performance.
Conduct consultation calls with prospective clients and confidently guide them through the Body Smart coaching process
Convert suitable prospects into coaching clients using a consultative and values driven sales approach
Take ownership of client retention and renewals by actively guiding clients through their long-term coaching journey
Identify and solve client challenges quickly and proactively
Follow company processes and deliver consistently against KPIs
Collaborate with the coaching team and attend mandatory meetings and training
Contribute educational content to the Body Smart Coaching community

Requirements

Certified Personal Trainer qualification
Industry recognised nutrition certification
Minimum 5,000 hours coaching experience or 3 to 4 years working in the fitness industry
Proven ability to deliver consistent client results and transformations within an online coaching environment
Strong written communication and time management skills with the ability to manage multiple client conversations simultaneously
Experience coaching clients using macro based and habit based approaches to nutrition and lifestyle change
Ability to manage a high volume online client roster while maintaining a high standard of service, responsiveness and results
Comfortable conducting consultation calls with prospective clients, guiding them through the Body Smart coaching process and helping them make informed decisions about joining coaching
Experience or confidence working within a KPI driven environment with clear expectations around performance, engagement and retention
Strong commercial awareness, with an understanding of client retention, engagement and the importance of delivering value within a results based coaching service
Ability to identify opportunities to retain, support and progress clients throughout their coaching journey
Confident following structured systems for online coaching delivery, client onboarding and sales processes

Important: This is a performance-driven coaching role with clear expectations around client results, engagement, retention and contribution to client growth through consultations and conversions. It suits coaches who thrive in a high-accountability environment.

The Ideal Candidate

The right candidate will be:

Highly organised and able to manage multiple client conversations at once
A strong communicator with excellent interpersonal skills
Comfortable working in a fast-paced environment
Commercially aware and motivated by performance and growth
Confident speaking with clients and guiding them through coaching consultations
A team player who contributes to a high-performance culture
Passionate about helping people create lasting change in their health and lifestyle

This role suits someone who enjoys taking ownership, working at pace and contributing to the growth of the business.

Please leave 30 mins for your application process which includes a short intro video from yourself and testimonial images along with the application questions. Interviews via Google Meets video call.

THE BODY SMART FITNESS ETHOS

Our company is built on three core values:

Sustainability - Sustainable results are the compound effect of our dedication to forging the right systems, structure and support within a truly sustainable business and team.

Growth - We cultivate growth of the team, the turnover, our professional and personal development, our reach, our results and our impact. We grow together.

Team Glue - We’re dedicated to curating a team spirit that’s loyal, fun, collaborative, transparent, nurturing, creative, dynamic, humble, resourceful and goal-oriented within a shared global vision.

We help busy women all around the world break free from restrictive diets, mindless exercise plans and unhealthy beliefs. Our coaching is built on six values:

1. Trust - the foundation that every great coaching relationship is formed on.

2. Compassion and Empathy - for our clients is at the heart of our client-centred coaching.

3. Sustainability - our passion and the overall goal with each client’s long-term health, fitness and well-being.

4. Communication - honest and open, where clients and coaches listen and feel heard.

5. Education - centred around evidence-based practices and delivered by professionally qualified coaches.

6. Results - reliant on time, patience and consistency. We’re committed to getting the best out of people.

Job Type: Full-time

Pay: £50,000.00-£62,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Referral programme

Experience:

Online Coaching : 3 years (required)

Licence/Certification:

Nutrition Certification (required)
Level 3 Personal Training Qualification (required)

Work Location: Remote

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