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    • The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service.
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    • This is a full-time or part-time REMOTE position.
    • You can work on your own schedule.
    • Projects are paid hourly, starting at $20+ USD per hour, with bonuses for…
    • No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first…
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • This is a full-time or part-time REMOTE position.
    • You can work on your own schedule.
    • Projects are paid hourly, starting at $20+ USD per hour, with bonuses for…
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • Flexible hours — pick interviews that fit your schedule.
    • Work from home or anywhere comfy.
    • Those who enjoy sharing honest opinions.
    • Pay: £40.00-£60.00 per hour.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.
    • You will work with the chatbots that we are building in order to measure their progress, as well as write and evaluate code.
    • You can work on your own schedule.

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Job Post Details

Customer Support Advisor - job post

Moorepay
3.3 out of 5 stars
Remote
£17.08 - £22.57 an hour - Permanent, Part-time, Full-time

Job details

Pay

  • £17.08 - £22.57 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • Night shift
  • Flexitime
  • Day shift
  • Monday to Friday

Benefits
Pulled from the full job description

  • Company pension
  • Employee discount
  • Flexitime
  • Sick pay
  • Work from home

Full job description

Job Overview
We are seeking a dedicated and enthusiastic Client Advisor to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. As a Client Advisor, you will play a pivotal role in assisting clients with their needs, ensuring satisfaction, and fostering long-term relationships. This position requires a proactive approach to problem-solving and the ability to analyse client requirements effectively.

Responsibilities

  • Engage with clients via phone and other communication channels, providing outstanding service and support.
  • Utilise phone etiquette to create a welcoming atmosphere for clients.
  • Help customers understand how best to use their Moorepay Software to support their business needs.
  • Analyse client feedback and needs to recommend appropriate products or services.
  • Communicate effectively with clients ensuring clarity and understanding.
  • Working in a team alongside other Customer Support Advisors to ensure customer’s payrolls are managed timely, accurately, and securely.
  • Answering customer queries about the Moorepay systems via Zendesk and telephone within service level agreements, striving for customer advocacy and first contact resolution.
  • Collaborate with team members to share insights and improve overall service delivery.

Experience

  • Previous experience in a customer service or advisory role is preferred.
  • Multilingual abilities are highly desirable, particularly fluency in English.
  • Strong data entry skills with attention to detail.
  • Proven ability to analyse information and communicate findings effectively.
  • Experience in upselling or cross-selling products is an advantage but not essential.

If you are passionate about delivering exceptional client experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Client Advisor.

Job Types: Full-time, Part-time, Permanent

Pay: £17.08-£22.57 per hour

Expected hours: 32 – 60 per week

Additional pay:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Safety bonus
  • Yearly bonus

Benefits:

  • Company pension
  • Employee discount
  • Sick pay
  • Work from home

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday
  • Night shift

Work Location: Remote

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