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Job Post Details

Sales Advisor
Imagine Cruising
·
3.0
Royal Wootton Bassett SN4 8SY
Permanent, Full-time
Apply now

Job details

Pay information not provided
Free parking, Company pension, Private medical insurance, Casual dress, On-site parking
Permanent, Full-time
Weekend availability
Royal Wootton Bassett SN4 8SY

Full job description

We are seeking a dynamic, results-driven Sales Advisor who thrives in a consultative sales environment and is passionate about creating extraordinary travel experiences.

Imagine Cruising is a UK-based cruise and tour specialist with global offices in Australia, New Zealand, and South Africa — and we are now expanding into the U.S. market. We curate once-in-a-lifetime, bucket-list itineraries that combine world-class cruise vacations with expertly escorted tours, luxury rail journeys, and premium hotel stays.

We are cruise specialists — but we offer far more than just a cruise.

This role plays a critical part in delivering the first stage of our customer journey. We are looking for a driven sales professional who can confidently convert inbound inquiries into unforgettable travel experiences while consistently achieving KPIs.

Potential future opportunities to visit our international offices for top performers.

Key Responsibilities:

  • Handle a mixture of inbound sales calls and Web site driven leads, identify customer needs using a sales approach
  • Build rapport quickly and recommend tailored cruise-and-tour holiday packages
  • Present complex, high-value itineraries with confidence and expertise
  • Create meaningful customer engagement, overcome objections, and close sales
  • Offer alternative solutions when original itineraries do not align with client preferences
  • Meet or exceed KPIs related to:
  • Conversion rates
  • Gross margin delivery
  • Data capture accuracy
  • Enquiry handling performance
  • Accurately calculate pricing and deliver timely, detailed quotations
  • Complete booking administration with precision and compliance
  • Collaborate within a high-energy sales team to drive collective performance
  • Work cross-functionally to ensure a seamless and premium customer journey
  • Adhere to call centre compliance standards, including ABTA regulations, and data protection policies

Skills & Experience

  • Sales experience required
  • Preferably within a call centre environment
  • Travel and/or Cruise sales experience would be desirable
  • Strong computer literacy
  • Working knowledge of Excel, Word, Outlook, and internet research tools

Critical Competencies

  • Highly motivated, goal-oriented sales professional with strong self-discipline
  • Proven ability to achieve and exceed KPIs in a commission-based environment
  • Strong commercial acumen, including understanding gross margin and profitability
  • Skilled at building rapport and establishing trust quickly
  • Adaptable communication style to deliver personalised service
  • Organised and accountable, with a strong sense of ownership
  • Resilient and energised by working in a fast-paced, target-driven environment
  • Excellent listening, negotiation, and closing skills
  • Flexible availability, including weekends and extended hours as required
  • Exceptional attention to detail

Financial Information

  • 28 days Annual holiday including bank holidays
  • Health care cover
  • Birthday leave
  • Contributory Pension scheme
  • Free Car Parking
  • Competitive Salary & Commission

Benefits:

  • Casual dress
  • Company pension
  • Free parking
  • On-site parking
  • Private medical insurance

Work Location: In person

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