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Reservations jobs in London

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    • Location :* London Heathrow (Hybrid 3 days in the office 2 days from Home).
    • Department :* Vendor Relations & Customer Experience.
    • The events team also support reservations with bedroom, spa and restaurant bookings.
    • The role will require you to handle a variety of event enquirers ranging…
    • Strong knowledge of front office procedures, reservations processes, and guest service standards.
    • Manage guest enquiries, reservations, and bookings via phone,…
    • Make reservations via phone or email, use central reservations system to quote and enter reservations.
    • Make reservations for Members during out of office hours.
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    • IT literate and good knowledge of reservations/ticketing systems/Customer Relation Systems.
    • They inform, engage, and transport audiences to new worlds.
    • Quoting, reservation administration and attention to detail*.
    • Prepare accurate, professional quotes and reservation paperwork in line with SilverDoor standards.
    • Support the management of reservations, seating plans, and guest flow with precision and care.
    • This role is key in creating emotional connections with our…
    • Provide support to the reservations team, handling enquiries when necessary as per set procedures/strategies.
    • Senior Meeting and Events Sales Coordinator*.
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    • Proactively generating and converting leads into reservations and completed sales.
    • Confidence conducting face‑to‑face viewings and progressing buyers to…
    • Managing all reservations,guest relations and the overall dining experience.
    • Leading FOH and BOH teams to deliver an outstanding dining experience on every…
    • Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
    • Job Types: Full-time, Permanent.
    • The reservation agent has responsibility for managing all bedroom, spa and restaurant bookings and following procedures to maximize revenue.
    • Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing.
    • Job Types: Full-time, Permanent.
    • Manage reservations, table flow, and floor organisation to maximise covers and efficiency.
    • 5 days per week - including Evenings and Weekends. *.
    • Managing reservations, seating arrangements, and guest inquiries to ensure a smooth dining experience.
    • The Role:* As our Assistant Restaurant Manager, you will…

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Job Post Details

Team Leader Vendor Relations & Customer Experience - job post

DiamondAir International Ltd
London TW6 2TA•Hybrid work
£30,000 - £35,000 a year - Permanent, Full-time

Job details

Pay

  • £30,000 - £35,000 a year

Job type

  • Permanent
  • Full-time

Location

London TW6 2TA•Hybrid work

Benefits

Pulled from the full job description

  • Employee discount
  • Bereavement leave
  • Discounted or free food
  • Health & wellbeing programme
  • Company events
  • On-site parking

Full job description

Role : Team Leader Vendor Relations & Customer Experience.

Location : London Heathrow (Hybrid 3 days in the office 2 days from Home)

Department : Vendor Relations & Customer Experience

Salary : 30k-35k per annum

Reports To: COO

__________________________________________________________________________________

About DiamondAir International

DiamondAir International is a global leader in premium airport concierge services, helping thousands of travellers navigate the world with ease. We pride ourselves on delivering seamless, personalised experiences through innovation, attention to detail, and exceptional customer care.

Key Responsibilities

Team Leadership & Customer Service

  • Lead, coach, and inspire a team of customer service agents to exceed performance targets
  • Monitor daily inboxes, ensuring timely and accurate responses to client inquiries and bookings
  • Handle escalations and complex customer issues with professionalism and empathy
  • Implement training programs to enhance service delivery and team development

Vendor Relations & Coordination

  • Build and maintain strong relationships with global service partners (chauffeurs, Meet & Assist providers, lounge providers, Carriers)
  • Negotiate service agreements and performance standards
  • Monitor vendor KPIs and conduct regular reviews & audits to ensure compliance and quality
  • Resolve vendor-related issues swiftly to maintain service continuity

Operational Excellence

  • Collaborate with Reservations leadership and Operational teams to ensure smooth service execution
  • Identify process improvements and implement best practices across customer and vendor touchpoints
  • Support the rollout of new services and markets through vendor onboarding and training

Reporting & Strategy

  • Generate performance reports for internal stakeholders
  • Contribute to strategic planning and service innovation initiatives
  • Stay informed on industry trends and customer expectations to drive continuous improvement

Skills & Experience

  • Proven experience in customer service leadership, ideally in travel, hospitality, or aviation
  • Strong vendor management and negotiation skills
  • Excellent communication and interpersonal abilities
  • Proficiency in CRM systems and Microsoft Office Suite
  • Ability to thrive in a fast-paced, high-pressure environment
  • Detail-oriented with strong problem-solving skills

What We Value

  • A passion for delivering exceptional service
  • A proactive mindset and willingness to go the extra mile
  • Integrity, transparency, and loyalty
  • Creativity and innovation in solving challenges
  • Respect for diversity and teamwork

Benefits

  • Competitive salary
  • Hybrid working model (3Days in / 2 Out) minimum
  • Employee discounts and company events
  • Career development opportunities within a growing global brand

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

  • Bereavement leave
  • Company events
  • Discounted or free food
  • Employee discount
  • Health & wellbeing programme
  • On-site parking

Work Location: In person

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