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    • Good knowledge of housing, welfare benefits, immigration or resettlement-related services.
    • The successful candidate will provide end-to-end case management and…
    • View all Harrow Council jobs - Harrow jobs - Community Support Specialist jobs in Harrow
    • Salary Search: Community Support Officer (Resettlement) salaries in Harrow
    • See popular questions & answers about Harrow Council
    • Grade 7 Level 1 - 4 (£32,536 to £34,840 per annum).
    • You will provide appropriate emotional and physical support to young people accessing the service who are…
    • This role will specialise in resettlement services to support homeless applicants to access and sustain private rented accommodation, including landlord liaison…
    • Work directly with probation/prison staff to facilitate resettlement planning.
    • Plan and deliver individual support and resettlement packages for women, ensure…
  • View similar jobs with this employer
    • This will be achieved by assisting and encouraging customers to meet their personalised housing plans and helping them to access support from a wide range of…
    • Grade 6 Level 1 - 4 (£29,331 to £31,997 per annum).
    • We have an exciting job opportunity for the position of Resettlement Support Workers support working within…
    • You’ll carry out planned and unannounced visits within and outside the Sevenoaks District, checking that accommodation is occupied appropriately and identifying…
    • Hours: *37.5 hours per week.
    • A valid driving licence and access to own vehicle.
    • Participation in an on-call out-of-hours rota.
    • Job Types: Permanent, Full-time.
    • Regular travel across BCP and Dorset.
    • Hybrid working available when not attending visits, meetings or appointments.
    • Maintaining accurate records and case notes.
  • View similar jobs with this employer
    • The ideal candidate will be client focused, have good organisational and people skills, be able to demonstrate the ability to adapt to situations and have a…

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Job Post Details

Community Support Officer (Resettlement)
Harrow Council
·
3.5
Forward Drive, Harrow HA3
£43,815 - £46,854 a year
Fixed term contract
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Job details

£43,815 - £46,854 a year
Fixed term contract
Forward Drive, Harrow HA3

Full job description

Overview:
The London Borough of Harrow is seeking a Community Support Officer (Resettlement) to join the Strategy and Partnerships division within Resources & Innovation. This rewarding role will play a key part in supporting refugee families arriving through the Afghan Relocations and Assistance Policy (ARAP), Afghan Citizens Resettlement Scheme (ACRS) and Afghan Resettlement Programme (ARP). Working closely with the Resettlement Programme Lead, you will help newly arrived individuals and families settle successfully into their new homes, access essential services and become active members of the local community.

The successful candidate will provide end-to-end case management and tailored support to households throughout their resettlement journey. Acting as a key point of contact, you will work closely with council services, housing providers, government agencies, health services, education providers and voluntary sector organisations to develop and deliver personalised support plans. From welcoming families on arrival and helping them access housing, healthcare and education, to supporting employment opportunities and long-term independence, you will play a vital role in helping people rebuild their lives and achieve sustainable integration.

This is a varied and highly collaborative position that requires compassion, resilience and excellent partnership-working skills. You will support vulnerable individuals and families, manage complex cases, coordinate multi-agency interventions and contribute to the successful delivery of the Council’s resettlement programmes. The role offers the opportunity to make a meaningful difference to people's lives while helping to build stronger and more inclusive communities across Harrow.
About you:
The successful candidate will have:
  • Experience supporting vulnerable individuals or families within a customer-focused environment
  • Proven experience of end-to-end case management and delivering tailored support plans
  • Good knowledge of housing, welfare benefits, immigration or resettlement-related services
  • Experience working effectively with multi-agency partners, including statutory, voluntary and community organisations
  • Strong communication skills, with the ability to engage confidently with people from diverse backgrounds
  • Ability to manage complex and sensitive situations with empathy, professionalism and sound judgement
  • Excellent organisational skills, with the ability to prioritise competing demands and maintain accurate records
  • A proactive and resilient approach, with a strong commitment to helping individuals achieve independence and successful integration into the community
  • Working knowledge of Dari and Pushto languages would be highly desirable, with Arabic language skills welcomed as an additional advantage
Related Documents:
For more information, please refer to the Role Profile/ Selection Criteria
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