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    • The contemporary hotel boasts an onsite car park, free WiFi, a fitness suite, meeting space for up to 40 guests and a restaurant which is loved by locals and…
    • View all The Stanwell By Mercure jobs - Staines-upon-Thames jobs - Guest Service Agent jobs in Staines-upon-Thames
    • Salary Search: Guest Service Team Member salaries in Staines-upon-Thames
    • See popular questions & answers about The Stanwell By Mercure
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    • Sometimes our guests have special requests involving special set-ups, additional supplies, moving furniture, collection of supplies, deep cleaning of guest…
    • £45,000 PA basic plus .
    • Personal pension scheme (Salary Sacrifice with a 10% company contribution if you put in 5 %, after qualifying period).
    • As of this year, we have donated 30 million meals (and counting) to children in the UK and India, with every Dishoomwalle contributing 55 meals per shift to…
    • Knowledge of service etiquette and restaurant operations.
    • Take orders and serve food and beverages according to company standards.
    • You’ll inspire brilliant service, drive store performance and help every customer find the bed of their dreams.
    • 24-hour Retail Trust helpline and resources.
    • Contracted hours: 39 hours per week, including alternative weekends.
    • Working as a Chef in our homes, you’ll oversee all aspects of our kitchen and catering…
    • Chiltern Grange provides expert 24-hour residential, nursing, dementia and respite care to up to 75 elderly residents.
    • Refer a Friend Bonus of up to £1000.
    • Experience using restaurant reservation and table-management systems.
    • Strong Front of House experience in a quality restaurant, premium hospitality…
    • Deploy staff appropriately to ensure that the required standards are delivered and maintained within the rooms.
    • £500 refer a friend bonus.
  • View similar jobs with this employer
    • Take full ownership – of the restaurant, the team, the vibe.
    • 50% staff discount – for you, your family, your friends.
    • Have previous experience working within a Michelin Star environment.
    • Desire to continuously learn and improve both knowledge and skills.
    • £40,000–£45,000 + up to £3,000 project bonus | Full time, Monday to Friday | 10 pubs across London*.
    • We're looking for someone to own that, full time.
    • Chiltern Grange provides expert 24-hour residential, nursing, dementia and respite care to up to 75 elderly residents.
    • Great pay with a competitive salary.
    • Retail, restaurant and cinema discounts.
    • Level 2/3 Early Years / Childcare Qualification (full & relevant).
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Job Post Details

Guest Service Team Member
The Stanwell By Mercure
·
3.5
171 Town Lane, Staines-upon-Thames TW19 7PW
£12.71 an hour
Part-time
Apply on company site

Job details

£12.71 an hour
Employee discount, Employee assistance programme, Company pension, Car scheme, On-site parking
Part-time
171 Town Lane, Staines-upon-Thames TW19 7PW

Full job description

Description


Picture this: you’re the friendly face that sets the tone for every guest’s stay — creating a warm welcome from the very first moment. You deliver service that’s both efficient and personal, anticipating needs, sharing recommendations, and making every interaction feel effortless.
You move confidently between tasks — handling bookings, answering questions, and supporting across departments — always bringing a calm, informed, and approachable style. No two shifts are ever the same: new guests, new stories, and new opportunities to make someone’s day that little bit brighter.
As a Guest Service Team Member, you’re more than just part of the team — you’re part of the experience, shaping the moments and memories our guests will carry with them long after they leave.


Key Responsibilities


As the first point of contact, you’ll play a key role in shaping our guests’ stay, offering a warm welcome and support that turn good visits into great ones. Here’s what you’ll be doing:
  • Using your approachable personality to build great connections with guests.
  • Demonstrating your confidence in handling check-ins, bookings and guest requests.
  • You’ll bring great communication skills and love sharing your local know-how to help guests make the most of their stay.
  • Being a team player who’s flexible and happy to help wherever needed.

What Makes You Splendid?


We live by our values – and we’d love you to bring them to life every day:
  • Open - You’re friendly and welcoming, helping guests feel right at home.
  • Nimble – You adapt quickly, handling whatever the day brings with ease.
  • Brilliant - You take pride in the little touches that make a big difference.
  • Honest - You’re reliable and trustworthy, building confidence through your actions.
Show up with your spark and care for others, and we’ll provide the tools for you to thrive.


Benefits


When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:
  • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
  • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
  • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
  • Life Assurance - peace of mind for you and your loved ones.
  • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary.
  • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
  • Pension - auto enrolment into the company pension scheme.
  • Learning & Development - opportunities available to progress your skills and career.

About The Stanwell By Mercure

The 4-star Stanwell Hotel By Mercure combines convenience with comfort, making it the ideal choice when visiting the area for the nearby attractions or when travelling from London Heathrow Airport. Located off the M25 and two miles from Heathrow Airport, we are a favourite for both business and leisure guests. The contemporary hotel boasts an onsite car park, free WiFi, a fitness suite, meeting space for up to 40 guests and a restaurant which is loved by locals and hotel residents alike.
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