Location Description

Billesley Manor Hotel & Spa is a historic 4-star country house hotel set within 11 acres of landscaped gardens in the heart of Shakespeare’s countryside.

Steeped in heritage and closely linked to William Shakespeare, the manor blends traditional charm with modern comfort, offering stylish bedrooms, a tranquil spa and wellness facilities, and a relaxing countryside setting. Its rich history, beautiful grounds, and focus on relaxation and hospitality provides a unique experience for both leisure and business guests.

Job Description

Who are we looking for?

We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. Sound like you?

If so, you’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well-turned out, highly-motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special.

As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay.

You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.

Key Responsibilities:

• Welcome all guests and customers to the hotel with exceptional service, including seamless guest check-in and check-out processes.
• Uphold the highest standards of service throughout the guests' stay.
• Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
• Stay informed about hotel occupancy to optimise room sales.
• Seize commercial opportunities by upselling within the department.
• Ensure accurate posting of charges with supporting documentation for guest accounts.
• Handle reservations in accordance with company and brand standards.
• Contribute innovative ideas for department and hotel enhancement.
• Maintain equipment safety and adhere to company guidelines and risk assessments.
• Address customer queries or concerns with professionalism and efficiency.
• Provide support to guests with inquiries, luggage, and booking services when needed.
• Foster positive working relationships with colleagues across the department and hotel.

Qualifications:

• Previous experience in a hospitality or customer service role preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritise tasks in a fast-paced environment.
• Proficiency in handling cash and credit transactions.
• Knowledge of reservation systems is advantageous.
• Commitment to delivering outstanding guest experiences.

Troo Benefits

• Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
• Free Leisure Club Membership: Because we know your well being is important,
• Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
• Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels.
• Explore by Marriott Bonvoy: Take advantage of fantastic Team Member travel rates across Marriott International hotels worldwide, as well as discounts on food and beverage, spa treatments, and retail.
• Refer a Friend Scheme: Spread the word and reap the rewards with our Refer a Friend Scheme, where you can share the greatness of TROO Hospitality and enjoy bonuses for every new recruit.
• Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
• Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.