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    • Previous experience in hospitality, sales, weddings or events is desirable.
    • This is a dynamic, customer-focused and commercially driven role where you’ll be…
    • Passion for events, hospitality and customer service.
    • Experience in event coordination, administration or customer service.
    • Create event timelines and schedules, ensuring smooth execution for each event.
    • Assist in promoting Heaton Mount’s event services, including Islamic wedding…
    • The ability to remain calm and solutions-focused under pressure, particularly when managing unexpected changes during a live event.
    • Be accountable for budget management on an event by event basis.
    • Be responsible for the event hospitality delivery across the fleet and site, ensuring seamless…
    • We are looking for someone with previous wedding & events sales experience.
    • Actively contributing to driving sales, your role will involve reservations,…
    • Proactively monitor key wedding planning dates, conduct final details meetings, produce the wedding or event brief and ensure all event instructions are…
    • Be in attendance on function days to ensure smooth running of the event.
    • The position offers a competitive salary plus bonuses a a share of company profits.
    • Assist with the weekly business sheets are prepared in advance of all events.
    • Experience using event management software, CRM systems, and booking tools.
    • Proactively generating new event business — from community nights and sporting events to corporate hire — and acting as the lead contact from first enquiry to…
    • Excellent organisational and communication skills, with the ability to manage multiple events and changing priorities simultaneously.
    • Monitor service standards throughout every event.
    • Ensure smooth room turnaround between consecutive events.
    • Supporting bar operations during busy event periods.
    • The hours for this position can vary dependent on events, including a lot of weekend work.
    • The hours for this position can vary dependent on events, including a…
    • Experience working on licensed events.
    • Experience supporting live bar operations during events.
    • 2-4 years’ experience in events.
    • Ensure staff are adequately prepared for events with a full brief before and debrief and after any event, utilising the allocated event packs per function.

Job Post Details

Sales & Events Coordinator - job post

Classic Lodges
2.6 out of 5 stars
Newby Bridge
Permanent
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Job details

Job type

  • Permanent

Shift and schedule

  • Weekend availability
  • Holidays

Location

Newby Bridge

Benefits

Pulled from the full job description

  • Employee discount
  • Discounted or free food

Full job description

Lakeside Hotel & Spa on the Southern shores of Windermere (1 mile from Newby Bridge) is owned by Classic Lodges. We have 83 luxury bedrooms, fine dining restaurant, brasserie, pool, spa and conference suite ‘overlooking nothing but the lake’.

We have an exciting opportunity for a Sales & Events Coordinator to join our in-house Sales team at Lakeside Hotel.

This is a dynamic, customer-focused and commercially driven role where you’ll be responsible for generating new business, converting enquiries, and coordinating weddings, celebrations and events from the initial enquiry through to the event itself.

You’ll be at the heart of the guest journey, building relationships with prospective and confirmed clients, showcasing our beautiful venue, following up sales opportunities, and ensuring every detail is managed to deliver an exceptional experience.

As well as responding to incoming enquiries, you’ll take a proactive approach to outbound sales, identifying opportunities, following up warm leads, re-engaging previous enquiries and actively promoting Lakeside Hotel as a destination for weddings, celebrations, meetings and events.

Working closely with the wider hotel teams, you’ll help maximise revenue and occupancy while ensuring every client receives a personal, professional and memorable experience.

Key Responsibilities:

Managing telephone and email enquiries, proactively following up leads and converting opportunities into confirmed bookings.

Generating new business through outbound calls, emails, re-engaging past enquiries and actively promoting weddings, celebrations, meetings and events.

Conducting engaging sales show rounds, showcasing the hotel and tailoring the experience to prospective clients.

Building strong client relationships, understanding requirements and maximising opportunities to upsell and increase event revenue.

Coordinating bookings from initial enquiry through to the event, ensuring all systems, diaries, CRM records and correspondence are accurate and up to date.

Working closely with the wider hotel teams to ensure the planning and delivery of events.

Supporting and hosting weddings and events on the day, ensuring exceptional service and attention to detail throughout.

Promoting the hotel through open days, exhibitions, networking, local partnerships and other sales and marketing opportunities.

What We’re Looking For:

We believe in recruiting for potential as well as experience. Our ideal candidate will have:

A friendly, confident and professional personality with excellent communication and relationship-building skills.

A natural and proactive approach to sales, with confidence in outbound calling, lead generation and converting enquiries into bookings.

Strong commercial awareness and a motivation to achieve sales targets and maximise revenue.

Excellent organisation and time management skills, with the ability to manage multiple enquiries and events.

A genuine passion for hospitality, customer service and creating memorable guest experiences.

Good IT literacy, including experience with systems such as Rezlynx, Microsoft Word, Outlook and Excel.

The ability to work independently, use initiative and contribute positively to a wider team.

Previous experience in hospitality, sales, weddings or events is desirable.

Flexibility to work evenings, weekends and bank holidays as required.

Benefits that we offer

Generous employee discounts, including 25% off food and drink, plus friends and family discounts

Wellbeing support through our partnership with Hospitality Action, offering free, confidential advice and resources as well as retail discounts

Free uniform for Front of House team members

Complimentary meals on shift

Monthly gratuities

Employee of the Quarter, with a £100 award

Long service awards, including an invitation to the Classic Lodges Awards Ceremony

Complimentary use of pool and spa facilities (where available at your hotel)

28 days holiday, increasing with length of service up to 33 days

Learning and development opportunities, including apprenticeships, structured training, and clear career pathways
Job Summary

Hotel Lakeside Hotel and Spa

Town Newby Bridge

County Lake District

Department Events

Hours 40hours/5days

Contract Permanent

Opening Date 04/09/2026

Closing Date 31/10/2026

Reference Lakeside001

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