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Restaurant Hotel jobs in Falkirk

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    • Proficient computer skills including knowledge of hotel reservation systems.
    • Previous experience in a hotel or hospitality setting is preferred.
    • Previous experience in hospitality, restaurant service, or food preparation is desirable but not essential; training will be provided.
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    • Help run the restaurant and lead the team to deliver Popeyes’ outstanding food quality, speed of service, and guest experience standards.
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Job Post Details

Hotel Receptionist - job post

Mondo Hotel
166 Main Street, Coatbridge ML5 3BJ
£12.71 an hour - Permanent, Part-time
Responded to 75% or more applications in the past 30 days, typically within 3 days.

Job details

Pay

  • £12.71 an hour

Job type

  • Part-time
  • Permanent

Shift and schedule

  • Weekend availability
  • Rotating shift

Location

166 Main Street, Coatbridge ML5 3BJ

Benefits

Pulled from the full job description

  • Employee discount
  • Company pension
  • On-site parking

Full job description

Overview:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Assist with reservations, cancellations, and modifications as needed
- Process payments and maintain cash handling procedures
- Answer phone calls in a polite and professional manner
- Assist with administrative tasks such as filing, data entry, and email correspondence

Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent communication skills with fluency in multiple languages is a plus
- Strong customer service skills with the ability to handle difficult situations calmly and effectively
- Proficient computer skills including knowledge of hotel reservation systems
- Professional phone etiquette with the ability to handle high call volumes
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong attention to detail and accuracy in handling guest information
- Must be available to work midweek & weekends, various shifts 7-3 & 3-11 on a rotational basis

We offer competitive pay based on experience along with opportunities for career growth within our organization. If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we encourage you to apply for the position of Hotel Receptionist.

Job Types: Part-time, Permanent

Pay: £12.71 per hour

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Experience:

  • Hotel reception: 2 years (required)

Work Location: In person

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