Restaurant Manager jobs in Bingley BD16

Overview

We are seeking an enthusiastic, experienced, and highly capable Front of House Manager to lead our vibrant hospitality team. This pivotal role ensures a seamless dining experience for our guests while maintaining exceptional standards of service, presentation, and operational efficiency.

The ideal candidate will bring strong leadership, a genuine passion for customer satisfaction, and a commitment to delivering memorable guest experiences. A solid understanding of food and wine service, combined with the ability to inspire and develop a team, is essential.

Key Responsibilities / Duties

• Lead and oversee the day-to-day front of house operations, ensuring service standards are consistently delivered at a high level.
• Plan, prepare, and manage staff rotas, ensuring appropriate coverage in line with business needs, seasonal demand, and budgeted labour targets.
• Recruit, train, and develop front of house staff, fostering a positive, motivated, and high-performing team culture.
• Instil a strong customer-first mindset across the team, ensuring every guest receives a warm welcome and outstanding service.
• Conduct regular team briefings, performance reviews, and ongoing coaching.
• Ensure excellent communication and collaboration between front of house and kitchen teams.
• Deliver exceptional customer service by managing guest interactions, resolving complaints professionally, and consistently striving to exceed customer expectations.
• Maintain a strong presence on the floor during service, leading by example and actively engaging with guests.
• Oversee reservations, table management, and service flow to maximise guest satisfaction and revenue.
• Manage stock control for beverages and front of house supplies, including ordering and supplier liaison.
• Drive upselling opportunities, particularly within wine and beverage offerings, enhancing the overall guest experience.
• Ensure compliance with all health & safety, licensing, and hygiene regulations.
• Monitor financial performance, including labour costs, wastage, and sales targets.

Wine Knowledge & Experience (Essential/Desirable)

• Solid understanding of wine varieties, regions, and styles (e.g. Old World vs New World wines).
• Ability to confidently recommend wine pairings to complement menu items and enhance customer satisfaction.
• Experience managing or contributing to a wine list, including pricing and supplier selection.
• Knowledge of wine service standards, including correct glassware, storage, and presentation.
• Confidence in training staff on wine knowledge and upselling techniques to improve the guest experience.
• Formal wine qualification (e.g. WSET Level 2 or above) is highly desirable but not essential.

Skills & Experience

• Proven experience in a Front of House Manager or senior supervisory role within hospitality.
• Strong leadership and people management skills, with the ability to motivate and inspire teams.
• Excellent organisational skills, including rota planning and labour management.
• A clear passion for delivering exceptional customer service and continuously improving the guest experience.
• Strong commercial awareness with experience managing budgets and driving revenue.
• Experience in bartending and beverage service, including wines and cocktails.
• Good understanding of food and culinary operations.
• Excellent communication and interpersonal skills.
• Ability to remain calm under pressure in a fast-paced environment.
• Strong attention to detail and commitment to maintaining high standards.

Personal Attributes

• Passionate about hospitality, with a genuine drive to deliver outstanding customer satisfaction.
• A hands-on leader who leads by example and takes pride in service delivery.
• Positive, proactive, and solutions-focused.
• Strong team player with the ability to build rapport with staff and guests alike.
• Flexible and adaptable approach to working hours.

Call to Action

If you are a motivated hospitality professional with a passion for customer satisfaction, food, and wine, and the leadership skills to drive a high-performing front of house team, we would love to hear from you.

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Experience:

• Restaurant management: 5 years (required)
• Hospitality: 5 years (required)
• Customer service: 5 years (required)
• Management: 5 years (required)

Work Location: In person