Restaurant Manager jobs in Hounslow West

Direct Report: Events & Sponsorship Manager

Works closely with: Executive Chef, Events & Partnership Manager

About Ham Polo Club

Ham Polo Club was founded by true polo enthusiasts 100 years ago and it continues to thrive as London’s last remaining polo club thanks to that same passion. It is rich in spirit, community, and a standard of polo that is genuinely enjoyed by both players and spectators.

As a distinctive London institution with nearly 30 acres of green space beside Richmond Park and along the Thames creating an atmosphere few venues in the city can rival.

Ham Polo Club remains one of the UK’s most authentic polo venues, defined not by glamour but by tradition, commitment, and an enduring love for the sport. The Club attracts a wonderfully diverse audience: from long-established London circles to young newcomers and families with children. These varied groups interact effortlessly, creating a uniquely warm, inclusive, and vibrant environment.

The Opportunity

For the 2026 season, and in response to the evolving needs of the Club and its Members, Ham Polo Club is bringing its hospitality division in-house. This represents an exciting new chapter in the Club’s history.

We are seeking passionate, motivated individuals who share our values and enthusiasm, and who want to play a meaningful role in shaping the future of the Club. This is a unique opportunity to contribute to an institution, leave a meaningful impact, and be part of a team that takes pride in delivering exceptional experiences for our Members and guests.

Purpose of the role: Clubhouse Manager will lead and coordinate all guest-facing operations to deliver an exceptional, polished hospitality experience across daily service and high-profile events, ensuring service excellence, seamless event execution, and a refined atmosphere that reflects the prestige and standards of the club.

Front of House Operations & Guest Service

• Deliver exceptional guest service, ensuring a professional, welcoming, and seamless experience for members, guests, and visitors.
• Build rapport with regulars and members, enhancing the clubhouse community experience.
• Handle guest inquiries, resolve complaints, and ensure positive outcomes.
• Monitor dining room flow, ensuring smooth service and high hospitality standards.
• Drive sales through upselling and delivering exceptional guest experiences.
• Collaborate with the Executive Chef during pre-shift briefings to coordinate service and kitchen operations.
• Support event planning and event delivery, including floor plan creation and layout.
• Manage operational set-up and pack-down across all clubhouse events.

Staff Management & Team Culture

• Train, supervise, and motivate FOH team, promoting high service standards and a positive team environment.
• Manage staffing rotas on a weekly basis.
• Lead pre-shift briefings, allocate responsibilities, and support staff development.
• Create staff rotas and manage labour resources in line with business needs.
• Maintain a positive, professional, and collaborative working culture.
• Handle disciplinary matters professionally, promoting accountability and teamwork.
• Ensure staff follow correct procedures during high-pressure service periods.

Events, Floor Plans & Operational Support

• Assist office staff with restaurant bookings, floor plans, and preparation for events.
• Liaise with external suppliers, groundsmen, and contractors to ensure layouts, safety, and service requirements are met on the day.
• Lead FOH set-up and close-down procedures, ensuring operational standards and cleanliness are maintained.
• Work closely with the Executive Chef to ensure events run smoothly and guests receive a premium experience.

Systems, Compliance & Safety

• Maintain and update in-house POS systems (Square) and staff rostering tools.
• Ensure FOH operations comply with health, safety, and hygiene standards.
• Ensure external operators are aware of standard operating procedures at the club and facilitate oversight of activity.
• Train staff in operational procedures, safety, and service standards.
• Manage stock taking, Clubhouse orders and implement efficient systems for a smooth running operation.

Skills & Experience Required

• Proven experience in FOH management within high-end hospitality or private clubs.
• Strong leadership skills with the ability to motivate and develop a team.
• Exceptional communication and interpersonal skills.
• Excellent organisational and multitasking abilities.
• Experience in event-led venues, managing floor plans, and coordinating large-scale service.
• Proficiency with POS systems (Square) and staff rostering tools.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Knowledge of health, safety, and hygiene standards in hospitality.
• Flexible to work evenings, weekends, and event days.

Desirable:

• Experience in private clubs, polo clubs, or high-end hospitality events.
• Familiarity with event planning software and operational systems.

Pay: £40,000.00 per year

Benefits:

• On-site parking

Work Location: In person