Restaurant Manager jobs in Liverpool L69

Gastro Taverns Ltd. are a pub & restaurant group with sites in the North West with a range of hospitality venues across the region.

We are looking for a 'Pub Manager' to play a key role in providing fantastic experiences for our customers at one of our venues.

Job Description

As Pub Manager you are responsible for all of the site operations, including front of house duties, employee recruitment, accounting, site security, cash handling, stock control, marketing and advertising.

You are responsible for maximising the revenue and margin of your site and for controlling the overheads to ensure profitable trading. This includes full responsibility for front of house performance. You are responsible for maintaining a safe and clean environment that is welcoming for both staff and customers.

General Duties

· Perform and manage the site opening and closing procedures.

· Receiving deliveries onto site, ensuring correct handling and administration.

· Correcting erroneous delivery issues.

· All standard paperwork is to be completed accurately and actioned according to process in the agreed timelines.

· Organising and promoting social events to enhance revenue and reputation of the site.

· Communicating with all statutory parties inc. Police, Council, HSE etc.

· To promote a positive social media presence in order to increase site awareness in conjunction with our in-house Marketing Department.

· Address social media feedback in a positive and friendly manner, handling any form of negativity in a professional, private conduct.

Customer Service

· Deliver excellent service and aspire to be the best public house in the area/location.

· Deal with difficult customers and maintain a safe environment.

· Deal with customer feedback and providing adequate solutions to customer complaints.

· Creating a welcoming environment for customers.

Health & Safety & Legislation

· Health and safety for the site which includes maintaining the correct documentation and records.

· Enforcing health and safety rules and adhering to health and safety regulations and licensing laws.

· Ensuring Fire Policy is followed and Fire Drills/Checks are recorded accordingly.

· Ensuring COSHH documentation is up to date and policy followed by all staff.

· Ensure all Food Hygiene procedures are followed where applicable.

· Ensuring the standards of cleanliness is maintained to a high standard, including staff, all site areas internal and external.

· Ensure site is hazard free and safe for staff/public. Report any issues to your area supervisor. All repairs should be carried out efficiently.

· Keeping up to date with licensing legislation, liaising with the authorities and ensuring the site operates legally at all times.

Recruitment, Training, Motivation and Monitoring

· Recruiting appropriate staff to deliver excellent customer service and profitable trading.

· Ensure all personnel contracts/HR documentation are completed correctly and delivered to head office for filing and payroll processing on agreed timelines.

· Staff spend should be authorised before recruitment commences.

· Using BrightHR to record, authorise and monitor staff details, holidays and other absence.

· Manage/monitor and plan the training needs of your team.

· Ensure all staff comply with the day to day processes of the site at all times.

· Perform regular reviews with all staff. Document, file and send to HO on agreed timelines.

· Overall day to day supervision of all site staff.

· Preparing staff rotas to be authorised before distribution on agreed timelines.

· Processing digital timesheets for payroll processing on agreed timelines

· Processing staff pay queries, using the correct process on agreed timelines

· Staff pay rates to be in line with national minimum wage, unless authorised by senior finance team in advance

Stock

· Carry out regular stock-takes as directed by your area supervisor, accuracy is paramount

· Maintain a appropriate stock level across all products appropriate to current trading

· Manage and control any discrepancies with deliveries from all suppliers

· Minimise waste and control stock rotation

· Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across full site product range.

· Control, monitor and maintain stock levels, propose changes where necessary to prevent excess wastage

· Co-ordinate, record site line cleaning in line with the company’s guidance and on agreed timelines.

· Maintain your cellar area, ensure all areas are tidy, clean, monitored and accurately administered.

· Review all products, sales rates, pricing and margins at least quarterly to ensure that the product mix meets customer requirements and is priced to ensure best possible margin across the range.

Finance

· You are responsible for maximising the revenue and margin of your site and for controlling the overheads to ensure profitable trading.

· Cash handling, ensure cash security at all times including cash and change floats.

· Any amendments to change float levels need to be authorised by senior finance team, minimum of 48-hour notice of change requirement.

· Ensure security of all pdq equipment, including site merchant details.

· Petty cash payments only to be made against valid held authorised invoices/receipts.

· Cash to be banked on designated days prior to noon, unless pre authorised and agreed by senior finance team.

· Invoices, statements, bank correspondence and all other notices to be delivered to HO as soon as possible. All finance documentation to be completed fully and accurately on agreed timelines. Pass to area supervisor or digitally sent to HO.

· Any variances in tills -/+ £5 to be fully reported to finance team prior to noon on the following trading day.

· Provide all relevant finance information to the finance team to ensure correct, timely financial reporting.

· Voids/corrections are to be kept to a minimum, monitor and train your staff as appropriate to maximise accurate till data entry in all respects of till usage.

Qualities and Skills Required:

· A good standard of spoken and written English.

· Commercial awareness of the hospitality & restaurant industry.

· Proven experience in the hospitality & restaurant industry.

· Basic Microsoft Office skills.

· Good administration, planning and organisational skills (to work to deadlines and prioritise own workload). ‘change, incident & problem management’.

· Highly focused on delivering a high standard of customer service.

· Creative and lateral thinking, idea generating for process improvement and able to implement.

· Ability to work on multiple tasks independently and within a team.

· Highly resilient, remaining calm and stable under pressure.

· Excellent communication and interpersonal skills.

· A positive and proactive attitude.

· A flexible approach and enthusiastic manner.

. Current driving licence.

. Willing and able to travel to other locations when required.

Job Type: Full-time

Pay: From £32,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Store discount

Ability to commute/relocate:

• New Brighton CH45 1HP: reliably commute or plan to relocate before starting work (required)

Experience:

• pub management: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person